Customer Service Specialist - Inside Sales

Job description

https://youtu.be/NlLJMv1Y7Hk

· Track and work with Customer Orders within Business System and react as necessary

· Responsible for Order management, Order Entry and Expedites

· Provides customer inbound, outbound phone support and marketing initiatives through phone and email

· Follows team's defined process and procedures and company policies

· Ensures that required information is logged into central information system pertaining to customer information and request

· Provides accurate solution/assistance to customers on a timely manner

· Ensures completeness of required parameters for order entry.

· Reply to customers asking for their order status and expedite

· Regularly updates self on product and process developments

· Escalate out of his boundary issues to team lead

· Provide and generate individual and team reports

· Reports to team leader and to manager of the things possible areas for improvement

· Ensures that orders are entered accurately

· Clarify or verify order details to customers or field sales engineers

· Follows the order entry process set

· Anticipates and foresees order entry requirements of customers based on purchase order details

· Adheres to Service Level Agreement set by the department, if not exceeds

· Accurately create or generate the needed quotation

· Provide accurate pricing details

· Provide accurate catalog number and accessory details

· Provide necessary notes for exemptions or conditions

· Read and understand specification documents or one line drawings provided by the customer

· Provide complete submittal proposal to customer

· Ensures that correct drawings will be provided to the customer

· Coordinate closely with Field Sales Engineers regarding order or job updates

· Monitor orders entered in the system

· Coordinate with the planner to make sure the order is scheduled based on the requested ship date

· Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request

· Submits reports like quote logs, expedite report, and 3A holds etc as per District office request

· Other duties and responsibilities that may be assigned from time to time

Desired profile

Qualifications :

Education:

Engineering Graduate , BS EE or BS ECE

Job Related Experience:

· Order Entry exposure

· BPO work experience

· Customer Service, Order Management

Specific Knowledge/Ability:

· Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.

· Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.

· Close attention to detail, follow-up, extreme sense of urgency and perseverance.

· Knowledge of computer systems and experience in data entry

· Excellent written and oral communication capabilities using US English

· Has great knowledge of the Order Management and Expedites System.