Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction.
Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.
Provide first level of customer support (phone, email, chat,..).
- Provide Customer support related to:
- Commercial Support (P&A, Product selection, Catalogue questions)
- Logistics: Order Entry / Mgmt
- Complaints Management
- Returns Handling (Admin)
- Proactive Information to customers
- Marketing support