Customer Care Advisor (Work Managment Co-ordinator)

Job description

IMServ, the power behind energy efficiency

At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK's largest energy consuming organisations. The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year. Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on ‘how', ‘when' and ‘where' energy is used.

We need great people to help us do this. We care about the things you do: being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership.

IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop. In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed.

With varied roles from technical support specialists and field engineers to sales and customer care our collaborative approach creates a holistic ‘I want to work here' environment. Our open and honest two-way communication underpins cross functional team work and allows every staff member to contribute to the company vision.

We recognise the importance of a work/life balance by actively focusing on employee health, wellbeing and engagement as well as our social and environmental responsibilities. IMServ proactively measures employee engagement and were delighted to achieve 90% in our recent internal survey.

IMServ want our people to feel valued, empowered and recognised for their contribution to the team working towards a common goal.

There are currently several opportunities within our Work Management team for enthusiastic, results driven individuals with excellent customer service skills, both on a permanent and long term temporary basis.

Key Responsibilities
Proactively planning metering work in line with customer expectations

Supporting customer projects to provide accurate and timely implementation

Proactively managing the technicians schedule to fully utilise available time

Daily tasks include

Making outbound calls using various data sources to assist with prioritising

Dealing directly with suppliers and customers to schedule field work on the phone and occasionally by email

Process job movements
Reviewing technician's schedules

Personal attributes required for the role are

Ability to prioritise own workload
Excellent customer service skills
Excellent ownership of tasks – own to resolution
Telephone experience

Ability to work within a fast past, target driven team and remain calm under pressure

Able to navigate a variety of systems to complete daily tasks

If you have excellent customer service skills and previous experience within a similar role we would love to hear from you! The role comes with an attractive salary and benefits package, and is a great chance to work in a friendly and stimulating environment.

Diversity is our heritage and our future. Be a part of it.

At IMServ, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.