Collection Specialist
Philippines
Job description
Job Overview:
· Negotiate account resolution and accurately inputs and documents actions within the collection system while maintaining company performance and productivity standards.
· Communicate & follow up effectively with Commercial team regarding customer accounts on a timely basis; Initiate customer visits on accounts settlement, dispute management, administrative work or new buyer visits.
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process; Identify accounts requiring collection agency or legal action and coordinate collection with third party collector
· Identify accounts requiring collection agency or legal action and coordinate collection with third party collector; Recommend account updates and credit limit changes based on payment history, account analysis, and trade research
· Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution; Responsible for monitoring and maintaining assigned accounts - customer reconciliation, processing credit memos, customer refunds/short payment.
· Responsible for monitoring and maintaining the collection proceed, administration works, including Letter of Credit claims and others duties as may be assigned or determined by Management.
Desired profile
Qualifications :
Qualifications:
· Minimum of three (3) years experience in customer service field; Experience in Credit and Collection process is a must.
· Self-motivated & possess initiative, results-oriented, meticulous, mature, persistent and pleasant
· Ability to use critical thinking, sound judgment, and decision-making skills to solve problems, ability to work independently.
· Experience in working with targets and tight deadlines; Persistence in solving the problems.