Customer Account Executive - Health & Human Services

Job description

Overview

 

About SAS:
SAS believes in the whole employee experience. Meaningful work. Empowerment to make a difference that changes people’s lives. Dynamic work environments that foster innovation. And an award-winning culture that makes it all possible. We believe great ideas can come from anywhere. Whether you're a university recruit, or an experienced professional ready for the next big challenge, SAS brings perks, passion, and the potential to grow. No limits.

 

 

Responsible for ensuring ongoing positive customer relationships with SAS by addressing customer inquiries, issues and concerns. Creates and coordinates proactive product specific retention campaigns.

 

Primary Responsibilities

·  Executes value assessment programs within specified accounts to maximize the use of SAS solutions that address customer needs.
·  Uncovers additional sales opportunities within current customers and directs leads accordingly.
·  Addresses customer inquiries with appropriate internal resources to ensure customer satisfaction with SAS solutions and services.
·  Serves as a post-sale contact for service implementations, including service kick-offs.
·  Develops and maintains positive customer relationships.
·  Networks within the account to find new opportunities and new contacts.
·  Works with customers and internal resources to coordinate contract renewals.
·  Delivers client presentations at SAS events.
·  Advises other sales staff regarding non-standard and complex deals.
·  Provides recommendations regarding contracts and contract issues to other sales staff.
·  May serve as a primary point of contact for customers during assigned implementations.
·  Delivers customer feedback regarding SAS solutions and services to appropriate departments and divisions.
·  Introduces new versions of SAS software, services and education opportunities to existing customers.
·  Develops strategy to work with customers and internal resources to coordinate contract renewals.
·  Manages the protection of revenue for the existing renewal stream.
·  Assesses account needs and recommend appropriate solutions by applying knowledge of Institute marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge.
·  Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.

Essential Requirements

·  Bachelor's degree, preferably in Business, Marketing, MIS, or other relevant discipline.
·  Minimum of 2 years of experience in the sales, marketing, or technical support of computer software solutions (including related training products and services), computer hardware, or telecommunications software/hardware.
·  Previous experience or interest in Public Policy  

Additional Requirements

·  Knowledge of basic sales techniques,
·  Good written, verbal, and interpersonal communications skills,
·  Good organizational skills.
·  Ability to work and learn independently;
·  Ability to work effectively in a team environment;
·  Ability to travel occasionally;
·  Ability to work in a fast paced, high volume sales environment.
·  Knowledge of SAS products, solutions and services preferred.
·  Ability to work independently and as part of a team.
·  Ability to “close” interactions with next steps articulated and understood
·  Ability to manage multiple efforts with multiple accounts at the same time
·  Ability and interest to reach into whitespace parts of the account, places where we don’t already have users or knowledge about SAS
·  Ability to network within accounts and connect the dots for the team’s benefit
·  Strategically oriented mindset whilst delivering multiple tactical event driven assets

Preferences

·  3-5 years of relevant work experience with analytics

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