Sales Support Engineer Job

Job description

Requisition ID: 127779
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

SuccessFactors is seeking a Sales Support Engineer to provide guidance to the presales cloud support organization and drive cross-departmental partnerships for enhancing the demo experience.  This role is the primary liaison from presales support (Solutions Experience) to engineering aligned by pillar.  The primary focus is to internally analyze incoming JIRAs to determine validity, troubleshoot and resolve if possible, or escalate to engineering after providing any additional logs and other details.  Secondarily, this role will automate presales demo scripts using the QA automation framework based on Selenium to ensure stability of features to be demoed.

Duties and Responsibilities:

·  Monitor JIRA queues and manage volume of incoming incidents and identify opportunities for improvement
·  Provide module/product advisement including options, capabilities, and solution best practices
·  Troubleshoot and resolve JIRAs related to configuration, data, or the environment
·  Ensure that JIRAs developers are working on are legitimate and well-documented
·  Build automation tools, scripts, and processes to improve efficiency & reliability of cloned demo instances
·  Focus on strong relationship management and effective collaboration with cross-functional teams for better outcomes

Required Experience and Skills:

·  0-2+ years of direct related work experience with the SuccessFactors product suite
·  BS in Computer Science or equivalent work experience
·  Strong analytical, organizational and problem-solving aptitude
·  Excellent communication, follow-up and documentation skills
·  Effectively interacts with all levels of support and engineering
·  Enthusiasm, internal leadership, strong work ethic and a positive attitude
·  Demonstrated ability to take on independent learning and flexibility
·  Ability to prioritize tasks and work in a very fast paced, time sensitive environment

Desirable Skills:

·  Experience with SAAS solutions
·  Experience with analysis tools such as Splunk, OpTier, etc.
·  Experience with issue tracking system such as JIRA
·  Working knowledge of automation tools such as Selenium

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ************@*******.** or ************@*******.** , APJ: ************@*******.** , EMEA: C ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.

 

EOE AA M/F/Vet/Disability:

 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland