Business Support Associate Job

Job description

Requisition ID: 144043
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

Job Duties include :

·  Provide deployment, testing, and support services for online courseware in the SuccessFactors Learning Management System (LMS).
·  Serve as general subject matter expert for online learning standards (AICC and SCORM) and how content works with the SuccessFactors LMS application.
·  Provide exceptional customer service.
·  Provide timely, detailed documentation of all customer/partner interactions and issue resolution according to established support processes and tools
·  Assumes other duties as assigned or required

Required Qualifications:

·  Detail-oriented, technically inclined, problem solver.
·  Enthusiastic, reliable professional with excellent communication and interpersonal skills
·  Bachelor’s Degree
·  Intermediate knowledge of javascript, HTML, XML
·  Customer Support experience

Optional/Preferred Qualifications:

·  Knowledge of network architecture, and TCP/IP
·  Knowledge of the AICC and SCORM learning standards.
·  Support of enterprise-level applications
·  Experience with a major CRM application (RightNow, ZenDesk, Remedy, Pivotal, etc.)
·  Experience with a Learning Management System (LMS), preferably the Success Factors LMS

 

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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