Expires soon SANDOZ

Norwegian speaking Customer Service Agent, ALCON, Denmark

  • Copenhagen (København)
  • Administration

Job description

Job Description

Norwegian Customer Service Agent, temporary contract, Alcon, Denmark

Job Summary:
Do you want to work for a Global Medical company where you will get recognized for your commitment and hard work by making People, Partners and Patients HAPPY?
At Alcon we are fully focused on creating a HAPPY workplace for our employees and we are now looking for a positive and energetic person to join our team.

You are highly motivated by making a difference and ready for new challenges.
The business is continuously developing and you must therefore be eager to learn and thrive in a fast paced international environment.
You will earn the enthusiasm and respect of our Partners through constant improvement, driven by your passion, integrity, teamwork and innovation.

Job Purpose:
Our Customer Service Agents are here to support the Vision Care and Surgical business units in Alcon.
You will communicate and co-ordinate with other internal departments to ensure our B2B Partners needs are met, not only efficiently, but with a high quality.
To add value to our Partners and Patients, you need to be service minded, independent and confident to take on new challenges.

Key Responsibilities:
• Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards.
• Handling standing orders and updating follow up files.
• Report complaints to Regulatory department within 24h of receipt.
• Direct requests and unresolved issues to the designated resource as appropriate
• Record details of customer interactions, comments and complaints.
• Handle new customer registration and/or updates.
• Supporting marketing campaigns.
• Stay as a back up for other nordic countries than Norway and both business units (Vision Care and Surgical)
• Ensure your personal level of knowledge regarding new products, processes and systems are up-to-date and adequate for your primary tasks.
• Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation
• Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.

About Alcon:
Alcon is the global leader in eye care. As a division of Novartis, we offer a broad portfolio of products to enhance sight and improve people's lives. Our products touch the lives of more than 260 million people each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors, and there are millions more who are waiting for solutions to meet their eye care needs. Our purpose is reimagining eye care, and we do this through innovative products, partnerships with eye care professionals and programs that enhance access to quality eye care.

In the Nordic Region, Alcon is present in Denmark, Finland, Iceland, Norway and Sweden. Throughout our region around 160 associates work hard every day to provide innovative products that enhance quality of life by helping people see better. We have joined Marketing, Customer Service, Logistic, Regulatory Affairs, QA, HR and Finance at our head office at Ørestad in Copenhagen (Denmark). In order to serve our customers in the best possible way, all Alcon Sales and Technical Services are placed in each of the Nordic countries. Learn more at www.alcon.com.

Our Purpose is Reimagining Eye Care.
Our Vision is to be the trusted leader in eye care.
Our Mission is to discover new ways to enhance sight and improve people’s lives.

Benefits of Working for Alcon:
• A Competitive Salary package with fixed salary, bonus, pension and health insurance
• An informal work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes
• At Alcon, we encourage personal and professional development and the opportunity to make a career internally at Alcon, Sandoz or Novartis.

‘I came for the job, I stay for the culture’

Please note, that this role is a temporary asignment until the end of year 2019 with a possibility of prolonging.
Position Title

Norwegian speaking Customer Service Agent, ALCON, Denmark

Desired profile

Minimum requirements

The ideal candidate will have:
• High school level qualification or equivalent
• fluent Norwegian and English language
• Knowledge of other Scandinavian language will be an advantage
• High volume order processing systems experience in a call center or customer service department for 2 - 3 years
• Communication Skills - essential with great listening skills and clear communication
• Organizational Skills - prioritizes tasks efficiently and productively, and manages time well.
• Teamwork - we are looking for a Team player, able to excel at building trusting relationships with customers and colleagues; builds positive working relationships to achieve positive goals and business objectives.
• Results Orientated - demonstrates a high degree of results orientation; drive, enthusiasm and commitment towards achieving results / fulfilling objectives; ability to work under pressure / strict deadlines.
• Customer Focused - assigns the highest priority to customer satisfaction; establishes effective relationships with customers, gains trust and respect.
• Detail Oriented - accurate with a high degree of detail orientation.
• Computer skills - moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is an advantage
• System and product training will be provided, so service attitude and orientation towards delighting customers is paramount in this role.

We are looking for a positive and energetic person who is ready for new challenges and eager to learn - someone who is motivated by making a difference and has a curious and open mindset.

Alcon is an equal opportunities employer and welcomes applications from all suitably qualified persons.

We kindly ask you to apply with an English version of your CV and if shortlisted you can expect a call from an international number.
Job Type

Full Time
Country

Denmark
Work Location

Copenhagen
Functional Area

Sales
Division

ALCON
Business Unit

MFG/TECH OPERATIONS AL
Employment Type

Regular
Company/Legal Entity

ALCON DNK

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