Lab IT Engineer

Job description

Job Description

At Novartis Institutes for BioMedical Research (NIBR), our mission is to discover innovative medicines that treat disease and human health. To do that, our scientists need cutting-edge, state-of-the-art computing systems.

Today, we are witnessing a revolution. Technology advancement is changing the landscape of drug and target discovery. A decade ago, sequencing a single genome cost $100 million and took years. Today, it takes about a week and $1,000, creating terabytes of data. At NIBR Informatics, we create tools that empower scientists to accelerate drug discovery and improve patients' lives. We build data, business logic, analysis, and visualization platforms and applications for our customers – 6,000 scientists worldwide – that allow them to solve problems that have never been solved before.

The Lab IT Engineer is responsible for providing services to the lab computing environment which demands uninterrupted service in a state-of-the-art biomedical research center. These services and projects vary from building specialized computing platforms, implementing new technologies, coordinating and configuring lab systems to meet scientific workflows and hands on troubleshooting at the lab bench. We have an exciting opportunity for a multi-talented individual who will work closely with scientists to provide services to support and improve the drug discovery process.

MAJOR ACCOUNTABILITIES
• Build new PCs and workstations to custom specifications, integrate the hardware, install and configure the operating software and ensure visibility to the network in accordance with the Novartis Standards and security guidelines
• Provide technical expertise for the planning and definition of new system requirements during the evaluation, selection and implementation of lab systems related to vendor supplied software packages/instrumentation systems
• Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence
• Consult with various vendors and customer levels to devise new and improved solutions that will streamline and/or expedite the delivery of improved laboratory research and its supporting business applications/processes
• Research / evaluate, architecting, testing, and provide third tier support for all aspects of Lab IT
• Adheres to Novartis Information Security & Risk Management standards, including Pandemic Preparedness, security patching and incident response
Posting Title

Lab IT Engineer

Desired profile

Minimum requirements

Position will be filled commensurate with experience

EDUCATION
• Degree in computer science or equivalent work experience

EXPERIENCE
• 3-7 years of progressive experience with hands on troubleshooting and support for Windows (Win7/Win10) or Linux ( RHEL/CENTOS) systems
(RHEL/CENTOS) systems

PREFERRED:
• Experience in Biotech or Biopharma as it relates to scientific instrumentation/vendors, software applications and systems
• Experience working with chromatography instruments (Empower, Chemstation, Chromeleon), plate readers, mass specs, liquid handlers, gene sequencers, purification systems, imaging instruments (Aperio, In-Cells, Microscopes, Bia-Core etc..)
• Windows security patch management and security vulnerability remediation
• Experience working with endpoint management software such as Altiris and Symantec
• Strong interpersonal and communication skills (oral and written)
• Strong customer service attitude and solution orientation with ability to respond to changing needs and priorities quickly and efficiently
• Exceptional troubleshooting skills and experience supporting nonstandard software
• Strong interpersonal and communication skills (oral and written)
Job Type

Full Time
Country

USA
Work Location

Cambridge, MA
Division

NIBR
Business Unit

CAO - NIBR
Employment Type

Regular
Company/Legal Entity

NIBRI
EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.