Customer Service Supervisor, ALCON, Denmark

Job description

Job Description

Do you want to work for a Global Medical Device company where you will be recognized for your commitment and hard work by making People, Partners and Patients HAPPY?

Are you someone who can create results through inspirational leadership?
Are you curious, eager to learn and thrive in a fast-paced international environment?

At Alcon we are fully focused on creating a HAPPY workplace for our employees and we are now looking for a positive and experienced person to lead our Swedish/Finnish Customer Service Team.

Business purpose:
You will be responsible for leading our Team of 11 Customer Service Agents who handle indirect sales, returns and administrative tasks for both our Surgical and Vision Care Business Units.
Your main tasks will be to make sure your team is supported to deliver an industry leading professional customer service to our BTB customers. It is imperative that you have excellent leadership skills and experience when it comes to leading a team through change and motivate through example every day.

Key responsibilities:
• Responsible for building, developing and retaining an exceptional customer service team through inspirational management.
• Lead your team with integrity and high standards.
• Provide high levels of communication to ensure associates are informed and involved in companywide initiatives.
• One to one and team meetings to discuss daily operations and updates.
• Development conversations with team at mid-year and end of year.
• Individual development plans set up for team members and follow up with action plans
• Ensure cross-functional teamwork to encourage the identification of customer issues in order to resolve them to the complete satisfaction of the customer at the point of contact.
• Recruitment of new customer service representatives.
• Support our business through close collaboration with our leadership team on ongoing projects.

Alcon is an equal opportunities employer and welcomes applications from all suitably qualified persons.

We kindly ask you to apply with an English version of your CV and if shortlisted you can expect a call from an international number.

About Alcon:
Alcon is the global leader in eye care. As a division of Novartis, we offer a broad portfolio of products to enhance sight and improve people's lives. Our products touch the lives of more than 260 million people each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors.
Our purpose is reimagining eye care, and we do this through innovative products, partnerships with eye care professionals and programs that enhance access to quality eye care.

In the Nordic Region, Alcon is located in Denmark, Finland, Iceland, Norway and Sweden. Throughout our region around 150 associates work hard every day to provide innovative products that enhance quality of life by helping people see better.
We have joined Marketing, Customer Service, Supply Chain, Regulatory Affairs, QA, HR and Finance at our head office at Ørestad in Copenhagen (Denmark). In order to serve our customers in the best possible way, all Alcon Sales and Technical Services are placed in each of the Nordic countries. Learn more at www.alcon.com.

Our Purpose is Reimagining Eye Care.
Our Vision is to be the trusted leader in eye care.
Our Mission is to discover new ways to enhance sight and improve people’s lives.

Benefits of Working for Alcon:
• A Competitive Salary package with fixed salary, bonus, pension and health insurance
• An informal work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes
• At Alcon, we encourage personal and professional development and the opportunity to make a career internally at Alcon, Sandoz or Novartis.

‘I came for the job, I stay for the culture’
Position Title

Customer Service Supervisor, ALCON, Denmark

Desired profile

Minimum requirements

We are looking for someone with:
• 2-3 years of proven leadership experience within an international customer service environment.
• Fluent in at least one Nordic language and English (NOR, SWE, Dan all countries)
• Is ambitious and has the ability to demonstrate sound business decision-making based on fairness and consistency.
• Effectively and efficiently conveys clear, complete and focused information and the ability to interact with people at all levels of authority.
• Prioritizes tasks efficiently and productively, and manages time well.
• Has a logical and analytical approach to solving problems and generates workable solutions and resolves issues/challenging situations.
• Self-starter able to work independently and proactively on own initiative.
• Demonstrates a high degree of results orientation through drive, enthusiasm and commitment towards achieving results and fulfilling objectives.
• Ability to work under pressure.
Job Type

Full Time
Country

Denmark
Work Location

Copenhagen
Functional Area

Sales
Division

ALCON
Business Unit

COMMERCIAL EMEA AL
Employment Type

Regular
Company/Legal Entity

ALCON DNK