Technical Project Manager, Product Liability (293758)

Job description

General Description
Responsible, under minimal supervision, to provide technical analysis of defect symptoms of mobile device launched in North America, especially for cases of product liability. Assist in the concept, development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals. Using common Project Management principles, this role will manage multiple projects, update required reports and keep management apprised of all defect symptoms. • Individual contributor representing the most common entry point for this career level. Learns to use theoretical professional concepts and applies company established practices and processes to deliver work under general supervision. • Perform teardown analysis of all defect symptoms of mobile device, especially for product liability case, then identifies potential improvements to product design as well as repair serviceability constraints during reverse engineering analysis. • Provides detailed analysis and report to R&D based on findings. Collaborate with engineering team to improve next generation repair productivity and to enhance the quality of product performance. • Communicate with related management team to ensure and investigate user environment causing related defective symptom. Interfaces with Product Management to deliver product condition and specification. Identifies potential performance problems and disseminates pertinent technical and repair information to appropriate personnel. • Shares improvements and experiences in product troubleshooting, failure analysis, diagnostics and repair techniques with repair technician team members and supervisors, to improve repair productivity and future designs which will enhance the quality of product performance. Using relevant technologies (X-Ray, CT, SEM, EDS) perform electronics testing. Background/Requirements: • Bachelor's Degree or above in Chemical, Material Engineering or Analytics • At least two year experience with selection, maintenance and application of electronic and test equipment (spectrum analyzers, X-Ray, CT, SEM, EDS) preferred. • Prior experience in the telecommunications industry preferred. Strong Project Management skills and the ability to prioritize in a complex working environment. Comprehensive use of Microsoft Office applications operating in a Windows XP or NT LAN/WAN environment. Demonstrated ability to manage multiple projects. • The ability to development and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. • Must be able to influence others in acceptance, approval and to provide technical clarification. The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments. • The ability to read, provide written critical technical review and prepare reports, technical manuals, test procedures and technical product repair information. Demonstrated English language competency in both oral and written communication modes for both internal and external communications. • Work under very little supervision and guidance to identify and ensure achievement of production team goals and to complete individual work assignments within established time frames. • The demonstrated ability to solve complex problems involving highly diverse conditions, requiring creativity to search for solutions among learned things. Exposed to situations where only broad and general guidelines for solving problems exist. Job duties require analysis and judgment of functional practices and daily experiences be used to determine appropriate courses of action.
Company Information
SAMSUNG ELECTRONICS AMERICA BIG THINGS HAPPEN HERE. The amazing products for which Samsung is known world-wide are the results of the amazing people who work here. Their talent, creativity, dedication, and commitment to innovation are what make us who we are. To continue to be a world leader in technology, we focus on attracting the best talent available and offer a corporate culture in which every individual can challenge themselves to discover how good they are, and how great they can become. Headquartered in Ridgefield Park, NJ, and with offices in Richardson, TX and Palo Alto, CA, Samsung Electronics America, Inc. (SEA) is a wholly-owned subsidiary of Samsung Electronics Co. Ltd. and a world leader in technology. We market a broad range of award-winning consumer electronics, smartphones, information systems, and home appliances. Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. Our company is currently ranked #7 in Interbrand's "100 Best Global Brands," and named #3 on the Boston Consulting Group list as one of the world's most innovative companies in 2014. At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Imagine working for a global company that is a world leader in innovation, in an environment where exciting things happen every day. Imagine working with an amazing group of visionaries/ individuals who make products that bring joy to millions of people across the globe every single day. Imagine where you want to be, and who you want to be. At Samsung...the possibilities are limitless. Apply today and find out why LinkedIn ranked us as one of North America's Most InDemand Employers in 2014. To this end, we follow various protocols during the recruitment process, including but not limited to, avoiding the inadvertent disclosure of confidential information of the applicant's former employer. Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

Desired profile

Necessary Skills / Attributes
• Work generally performed in an office, lab, warehouse, or user environment. • May operate PC and product test equipment between 50% - 100% in an alternating sedentary and highly mobile position. Lift, move, or adjust general test equipment, boxes, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures. • High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition. High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work. • Machines, tools, equipment, and work aids representative and commonly associated with electronic component test, assembly and repair work including test equipment, testing devices, technician hand tools, cables, etc; first aid kit is available and prescription safety glasses are required in certain test areas. • May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.