2 nd Line Ecommerce/Web Support Analyst
Competitive salary + Benefits
Monday to Friday: 7.30am-3.30pm, 9.30am-6pm (shift work)
Saint-Gobain - Winners of ‘TOP EMPLOYER UK AND GLOBAL' five years running! (2016-2021)
Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries worldwide. Our businesses designs, manufactures and distributes building materials and solutions globally.
A truly exciting time to join us as a 2 nd Line Ecommerce/Web Support Analyst within the IT Service Improvement team as we continue to deliver on our Digital Transformation projects.
This individual will be joining a small but vibrant and supportive team. You will have the flexibility of working from home with an expectation of coming into the office twice a week. (post Covid19 restrictions)
Your New role
As a 2 nd Line Support Analyst t you will be responsible to minimise service disruption by providing support and maintenance of Ecommerce/ Web Platforms and the supporting systems through the ownership and resolution of Incidents and Service Requests, performing routine maintenance and by undertaking project work as required.
You will perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business, review documentation that is produced for new and upgraded systems covering the design, development, testing implementation and post-live support phases, as well as actively participate in project and design meetings using knowledge of the business, existing systems and processes to add value to the project.
What you need to be successful
I am looking for a proactive individual who has experience in supporting high availability web applications / E-Commerce. This individual must have excellent communication skills and the ability to maintain stakeholder relationships. If you have working knowledge of Salesforce CRM, SAP Hybris Platform and Dynatrace, that will be great!
What you will get in return
· Competitive Salary.
· A defined contribution pension scheme.
· 31 days holiday (including bank holidays)
· Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
· As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
· Staff discounts on high street and leisure activities and various other benefits.
If you’re up for a new challenge and think you’ve got what it takes, apply online today!
Who are we ?
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
At Saint-Gobain, our purpose is to ‘Make the world a better home’. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone’s life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications.