Support Engineer

Job description

Support Engineer

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Reference number

2025-157108

Job details

Domain

Production

Job field / Job profile

Industrial engineering - Electronic/electrical/wiring processes engineering

Job title

Support Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment.

Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land, and naval platforms of the Australian and New Zealand Defence Forces.

As a Support Engineer, you will play a critical role in optimizing and sustaining support systems for the supported product throughout its lifecycle. In this position, a primary focus will be on Integrated Logistics and Product Support Engineering activities—including the management of Logistics Support Analysis Records (LSAR), conducting Level of Repair Analysis (LORA), and developing effective sparing solutions. Alongside these core responsibilities, you will also provide routine engineering services to ensure that all support processes remain efficient, cost-effective, and fully compliant with safety and operational standards.

The Support Engineer interacts closely with the SEDA Operations, by developing and adapting technical solutions with Original Equipment Manufacturers (OEM) for related products.

In this role, you will be responsible for:

Develop and maintain technical documentation related to system configuration, maintenance procedures, troubleshooting, integration and testing.

Define, maintain and improve product-lines maintenance process and instruction ensuring maximum efficiency while meeting stringent quality standards.

Provide technical guidance and support to the SEDA operations teams, helping them overcome challenges and ensure the MRO processes meet design/maintenance specifications.

Manage implementation, upkeep and optimization of Support & Test Equipment including commissioning, adaptation, calibration and maintenance activities.

Support the development and implementation of support system specification and description that address all aspects of a system's lifecycle, including operation, maintenance, supply, and disposal.

Define and maintain inventory requirements.

Conduct reliability, availability, maintainability and safety (RAMS) assessments on supported product to identify potential weaknesses and areas for improvement in design and maintenance programs, optimizing overall Life Cycle Cost (LCC).

Develop training materials and programs.

Adaptation and management (upkeep and upgrade) of SEDA's Support & Test Equipment (S&TE) required to support production and through-life support of Safran electro-optics sighting system including but not limited to optical means (such as large aperture collimator), power and control units, various measurement devices,

Development of the Industrial Special Process compliant to One Safran requirements.

But what else? (advantages, specificities, etc.)

This role requires a highly motivated, collaborative individual who can operate independently yet contribute to a dynamic, cross-functional team. Meetings and workshops with our European counterparts (which may include travel) will also be required to complete assigned work-packages.

Candidate skills & requirements

To be successful in this role you must have:

Tertiary qualification in Engineering or relevant experience

Minimum of 2 years' experience as a production support engineer or similar discipline within an industrial or defence environment

Practical experience with technical process and procedures relating to production assembly or MRO activities for technical products

Proven experience in executing lean and/or six sigma activities with positive outcomes

Experience in technical documentation and processes in accordance with Quality Standards AS/NZS ISO 9001 and AS/NZS ISO 45001 framework

Skills and knowledge on service and repair processes and relevant quality management frameworks (airworthiness/seaworthiness)

High level of competency in Microsoft applications including Word, Excel, Access and Project

Knowledge of Defense Standards: Understanding the unique specifications, quality standards, and regulatory requirements for defense-related products.

Technical Knowledge: Knowledge of defense systems and their technical requirements, including how they operate, are maintained, and supported.

ILS Analytical Skills: Competence in performing data analysis for maintenance, reliability, and cost optimization, and making data-driven decisions.

Australian citizenship is desirable, and applicants must have the ability to obtain and maintain an Defence security clearance.

PERSONAL ATTRIBUTES & SKILLS:

Decisive and self-starting attitude

Effective written and verbal communicator with an emphasis on technical clarity

Strong problem solving and analytical skills

Attention to Detail: Ability to discern and accurately interpret small but important aspects of technical issues, documentation, and processes

Proactive, Autonomous, Rigorous, Organised

Analytical and Statistical Skills: Ability to analyze data and apply statistical tools to assess process performance and identify opportunities for improvement.

Communication and Teamwork: Effective communication skills for working with cross-functional teams, ensuring collaboration and alignment of goals.

If you believe you meet the criteria and want to work in a friendly and progressive company, then we look forward to hearing from you.

Job location

Job location

Oceania, Australia, New South Wales

City (-ies)

BOTANY

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years