Sales Operations Specialist I

Job description

Job Summary:
The Sales Operations Specialist I is responsible for advising and supporting the external Sales Team and Program Office to include proposal management and development, field sales support, and the Sales Order Administration Process to ensure Customer Satisfaction is maintained. Both elements of this position require the ability to multi-task, interact with customers and to find creative solutions in real-time to problems and barriers.

Duties and Responsibilities:
 Develop proposals from RFP to final product
 Interface with the Sales Team to update and maintain the customer account database
 Prepare demonstration equipment for field Sales calls and Industry Trade Shows, setting-up the equipment on-site at locations around the world and troubleshoot issues in real-time to ensure a presentable product to potential customers
 Represent the company to demonstrate and present the RAVE products to potential customers
 Advise Program Managers in the Sales Administration process; providing Equipment Parts Lists (EPLs) to Operations as well as continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers
 Assist as required in the formulation of the weekly and monthly Sales and Operations Plan forecast
 Works with Program Management on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics
 Continually monitors the delivery process and resolves issues in real-time that may impact On-Time Delivery
 Present to Airbus the Delivery Performance report and reconcile the problem areas to maintain a positive supplier rating with Airbus
 Perform other job-related duties as assigned

Preferred Qualifications and/or Education:
 Bachelor's Degree or equivalent experience in a related field
 1-3 years of experience working in a similar role
 A working understanding of the company's products and systems
 Must be able to independently build a demonstration kit and troubleshoot in real-time
 Good working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook)

Company information

Safran Passenger Solutions

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 81,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.

Safran Passenger Solutions focuses on delivering an enhanced passenger experience by providing in-flight entertainment systems, conditioning control of the cabin and equipment, water and waste management systems, cabin lighting and advanced equipment and systems for commercial and business jets.