Offers “SAFRAN”

Expires soon SAFRAN

SAE LE - Pilote de production des publications techniques civiles F/H

  • CDI
  • Melun (Seine-et-Marne)
  • IT development

Job description

Job Description

Au sein de Safran Aircraft Engines, la Direction de l'Engineering du Support et des Services a pour mission d'assurer la satisfaction des clients et la profitabilité des activités par l'expertise technique. Elle compte ainsi une pluralité de métiers qui gèrent la relation client, le suivi du comportement des produits en service et l'élaboration d'actions correctives permettant d'optimiser le coût d'exploitation de plus de 20.000 moteurs. Elle assure le support des opérations clients en s'appuyant sur des représentants chez les compagnies aériennes et dans les ateliers de maintenance. Son ambition est d'être reconnue par les clients pour son expertise technique et son support adaptés à leurs besoins opérationnels.

Dans votre rôle, vous serez intégré aux équipes ayant en charge la gestion des fonds documentaires après-vente civile de Safran Aircraft Engines ainsi que leur diffusion vers les clients. La TechPub est en effet une usine de production et de publication digitale, qui assemble les documentations rédigées et validées par un grand nombre d'acteurs (Safran, partenaires GE/UEC Saturn, coopérants, vendors…).
Vous aurez donc à charge de supporter cette activité et en particulier la production des fonds documentaires des moteurs civils ainsi que le soutien aux acteurs du processus de cette documentation de maintenance.
Ancré dans une véritable culture de l'innovation, vous serez force de proposition et serez pilote d'actions d'amélioration des processus et du fond documentaire pour ces modèles moteurs. Ces actions d'amélioration nécessiteront de mettre en œuvre vos compétences sur les données SGML/XML et votre capacité à piloter et négocier avec nos partenaires General Electrics et UEC Saturn.

Complementary Description

Vous aurez plus particulièrement la charge de :
- Etre l'interlocuteur privilégié sur la production de la documentation civile pour les moteurs dont vous aurez la charge
- Assurer les révisions périodiques pour ces moteurs selon le calendrier agréé avec nos partenaires, ainsi que les publications quotidiennes telles que les Incremental Changes, Services Bulletin, et Temporary Revision.
- Coordonner l'ensemble des acteurs pour assurer le respect des délais de livraisons et la qualité des livrables
- Supporter les contributeurs dans l'appréhension de l'outil de gestion documentaire INDIGO (Ingénieurs Support Technique, Gestionnaires de configuration, Illustrateurs, Partenaires internationaux, Equipementiers, Sous-traitants…).
- Piloter et mettre en œuvre des actions d'amélioration de la qualité des fonds documentaires civils, via boucles courtes ou en faisant appel ponctuellement à de la sous-traitance.

Desired profile

Job Requirements

Nous recherchons un candidat de formation bac+2/bac+3 ayant les compétences suivantes :
- Vous êtes réactif, agile et avez un sens développé du service client et du travail en équipe
- Vous êtes doté d'un bon relationnel, vous êtes à l'aise pour échanger avec nos interlocuteurs internes (Pilote de manuels après-vente, Gestionnaires de configuration, Illustrateurs, Shop...), nos partenaires (GE et UEC Saturn), les sous-traitants, et avec les clients. Votre anglais vous permet d'échanger à l'écrit ainsi qu'à l'oral.
- Vous avez une forte capacité à planifier des activités transverses et à assurer leur réalisation; à coordonner les équipes impliquées.
- Vous êtes organisé et méthodique, ce qui vous permettra de piloter les révisions et les mises à jour documentaires avec aisance
- Vous êtes agile en reporting et savez facilement faire les synthèses d'avancement (coût, qualité, délai) ainsi qu'anticiper les risques et remonter les alertes nécessaires.
- La connaissance de langages balisés (XML et SGML) serait un plus.

Specificity of the job

- Travail quotidien via téléphone, mail, webex en environnement multi-culturel notamment US, Inde, Chili.
- Déplacements ponctuels à l'étranger à prévoir.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. The company is also fully responsible for the design, development and production of the M88 and M53 engines for the Rafale and Mirage 2000 fighters, respectively, and will be the systems integrator for the engine powering Europe's New-Generation Fighter.

*CFM International is a 50/50 joint company between Safran Aircraft Engines and GE.

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