Retrofit Coordinator

Job description

Retrofit Coordinator

Company : Safran Helicopter Engines

Job field : Customer services and support

Location : Segensworth North Fareham Hampshire , England , United Kingdom

Contract type : Permanent

Contract duration : Full-time

Spoken language(s) :

English Fluent

# 2024-148003

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Job Description

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Within the Customer Support Department, you will be in charge of the processing of several Retrofit or recall campaigns across the allocated region of UK, Ireland and sub-Saharan Africa.

As a major player in Safran HE for the safety of operators' flights, you will be in charge of piloting the implementation of modifications or controls related to a portfolio of major technical events on a fleet of engines/modules/accessories in service with civil and military customers for the engine fleets in service.

In this capacity, you will manage the entirety of multiple Campaigns in project mode (definition, planning, budgets, execution follow-up, communication, global coordination, reporting, etc.)

This involves interaction with all customers in the nominated region to encourage them to send their assets (engines ,modules, LRUs) for repair in a timely fashion, and explaining and negotiating with the customer accordingly on the price of the intervention.

The role will also assist the HE UK Front Office staff with management of warranty claims by customers (advising on applicability, process, and then following individual claims through to completion). Maintaining UK engine, component availability and associated KPI's

• Monitoring Retrofit campaigns progress across the allocated customers.

• Planning the roll-out of the Retrofit campaign in the region.

• Phoning customers and explaining the Retrofit requirement; and encouraging them to send in their assets for the intervention, and explaining the pricing as required;

• Administering Retrofit interventions e.g. POs, logistics, invoices to customers and to Corporate;

• Advising Field Reps and CSRs on whether a warranty claim is administratively admissible;

• Advising Field Reps and CSRs on warranty administration;

• Expediting warranty claims to ensure timely responses to customers.

• Communicate as required with the different departments who contribute to Retrofit (such as Pool, Quality, Programme Support, Service Engineering, Repair Centre…)

• Corporate POC for NORIA, Warranty and POOL within UK front office

• Maintaining Corporate KPI's

• Engine, module and component allocation

• Emergency contact for containments events effecting flight safety

Complementary Description

Why us?

Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive:

• 25 days holiday a year (plus bank holidays)

o Additional day for every 10 years' service

• Flexitime – where you can accrue up to your contractual hours

o Option to leave from 12:30 on Friday (role dependant)

• Hybrid working – on site 3 days per week from home 2 days (role dependant)

• On site restaurant with daily £1.50 subsidy for lunch

• Costa coffee on site

• Generous 7% pension contributions (after 3 months)

• Health cash back scheme (after probation)

• Purchase of company shares (after 3 months)

• Annual bonus of up to 3%

• Company sick pay

• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)

• Ample free parking

• Green scheme

o Accrue points for traveling to work by bike, walking, public transport or car share

o Once a quarter receive Amazon vouchers for the points (40 points = £10)

Job Requirements

What do you need from me?

Knowledge

o Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint,

o Experience using SAP

Skills

o Very well organised, ability to manage multiple competing demands at one time

o Good at customer contact via telephone

Qualities

o Self-starter – this is a Corporate role and the individual will be required to work to high standards in front of the customer with minimal supervision

What's my next step?

Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion

We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

Specificity of the job

Occasional travel to Europe and Africa may be required

Locate your future workplace

Concorde Way,PO15 5RL

Segensworth North Fareham Hampshire

England United Kingdom

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.