Regional Support Engineer WB (RSE) M/F

Job description

Regional Support Engineer WB (RSE) M/F

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Reference number

2026-170671

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Regional Support Engineer WB (RSE) M/F

Employment type

Fixed Term contract

Contract period

3 years

Part time / Full time

Full-time

Job description

 Customers include Operators, Airframer and MROs and leasing companies

 RSE functionally reports to Product Support Engineering (PSE) Team Manager based in Velizy France and Operationally reports to Customer Support Centre (CSC) Manager based in Beijing

 RSE establishes and maintains a direct link with Customers to manage Wheels and Brakes local support in close coordination with PSE teams based in France Velizy and CSC Support Teams based in Beijing

 The RSE is required to manage Technical enquires meeting and sustaining Customer' satisfaction on Wheels and Brakes products (main) and other SAFRAN Landing Systems products when required.

 The RSE is expected to visit Customers to carry out products investigation in short notice

 The RSE will coordinate with PSE teams to assist in gathering reliability data from Customers and provide analyzed report to WB division

 The RSE is responsible to identify marketing opportunities with regional Sales and Marketing teams

 The RSE is expected to travel to visit Customers and shall plan and support PSE teams (and/or other relevant divisions), joints visits with Customers as required

 The RSE shall plan and organize Technical Forum with Customers as required

 RSE shall carry out CSC Technical Support roles in CSC Beijing

 CSC Technical roles include support to Customer Support Manager (CSM) and Director (CSD), carry out Aircraft-On-Ground (AOG) support function during weekends and public holidays on a rotation basis within the team, and carry out ad-hoc duties when required

Candidate skills & requirements

 Possess good communication skill and proficient in English and Mandarin

 Able to work efficiently in a team-based environment.

 Proficient in using MS Office (Words, PowerPoint and Excel)

 Must be willing to commit in performing AOG support function during weekends & public holidays. (Pay Allowance provided)

 Able to travel for possible up to one month for Placement Programs in UK, Canada and France.

 Able to work independently and has initiative to take on additional roles and projects

 Fluent in French, Japanese, Korean is a plus

Job location

Job location

Asia, China

City (-ies)

Airbus Support Center, No.5, Tianzhu East Road, Shunyi District Beijing City

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years