Regional Account Representative

Job description

Regional Account Representative

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2026-173615

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

Regional Account Representative

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

SUMMARY OF JOB PURPOSE

Manage and Coordinate all of the customer support and service aspects of Safran Helicopter Engines' customers within a given region. Customer oriented service representative that represents Safran Helicopter Engines, provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support customers with an accommodating, action driven, friendly attitude while meeting and/or exceeding customer's expectations

• Maintain current product and modification knowledge

• Service and Support Packages

• Contracts

• Technical references

• Attending training

• Work with new customers and Finance to set up customer accounts

• Receive and review customer forecasts and keep PAARIS accurately updated

• Provide customers with rental requirements, insurance requirements and maintain complete, accurate rental files

• Work with regional Customer Support Manager in order to secure business plan and forecasted revenue goals

• Forecast, induct, manage and track customer property in WIP working closely with the customer and liaising with the shop to meet customer requirements

• Provide regular status reports to customers as necessary

• Screen end users to ensure compliance with import/export regulations

• Quote sales, exchanges, rentals and repairs in accordance with established department policies and procedures

• Administer contractual deliverables in accordance with agreement terms and conditions

• Process exchange requests from receipt of forecast or PO, calculation of quote, shipping arrangements, to receipt of core

• Receive and process warranty claims working with the Warranty Coordinator

• Work with Pool Coordinators to validate late core fees and core return bill backs

• Process shipments per customers request and forward tracking and airway bill information

• Provide accurate and timely information to order status and product inquiries

• Negotiate customer requirement dates, communicate customer requirements with materials management and release back orders in a timely manner

• Process returns in a timely manner with the correct credit issued

• Liaison with customers and Finance to resolve invoice disputes and discrepancies

• Receive complaints and provide appropriate solutions and alternatives in a timely manner and follow up to ensure satisfactory resolution

• Provide timely feedback on service failures or customer concerns and use the Quick Response Quality Control (QRQC) board as a process improvement tool when necessary

• Include and update CSMs and FSRs when appropriate

• Rotating AOG on call duties

• Decision Making – Selects procedures from overall options

• Identify challenges and potential problems

• Recommend solutions to fulfill project objectives

But what else? (advantages, specificities, etc.)

SCOPE AND ACCOUNTABILITIES

• Confidential and Sensitive Information

• Aware that divulging confidential and/or sensitive information could lead to lawsuits

• Errors may lead to high risk of major damage to the organization

• Authority to Conduct Work

• Acts at own discretion, with short-term review

• Acts at own discretion, with long-term audit

• Supervisory Responsibility

• Responsible for Self

• Project Management (planning, organizing, leading and controlling skills)

• Identifies trends of lagging performance for improvement projects

• Chooses among prescribed methods to fulfill project objectives

• Leads/supports continuous improvement projects

• Interpersonal Communication (the reason for, and the complexity of, non-supervisory interaction with others)

• Gathers or provides information

• Interviews or investigates to discover information

• Interprets or advises to clarify understanding

• Persuades or teaches, explaining rationale to urge particular actions

• Authorizes or arbitrates to initiate action or resolve differences of opinion

• Decides or determines to bring to a conclusion

• Impact of Results (whether by omission or commission)

• Inconvenience – must redo/repair a portion of the work

• Waste – must repeat most or all of the work

• Loss – must reconstruct entire team effort

• Failure – most create a new approach

• Time to Discover an Error

Candidate skills & requirements

REQUIRED COMPETENCIES – Education / Knowledge / Skills and Abilities

• Bachelor's degree preferred

• Three to five years related experience

• Professional – knowledge of professional practices, sources of information, and rules and regulations can be applied immediately;

• Information processing:

o Must know how to use and interpret aviation maintenance manuals, IPC & tools catalog

o Comprehension – Uses or transfers information without changing its basic format

o Comprehension and Adaptation – Rearranges/calculates information

o Research – Searches for and evaluates diverse forms of information

o Synthesis – Integrates various forms of information, generally from multiple sources, and combines them into a new format

• Intermediate level experience with Microsoft Offices to include MS Outlook, MSExcel, MS Word, and MS PowerPoint; Good keyboarding skills required

• Ability to quickly learn and master new or unfamiliar software programs

• Ability to multi-task and manage priorities in a fast paced, call center environment

Annual salary

tbd

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes