People Services Team Leader

Job description

People Services Team Leader

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Reference

2026-172989

Position description

Domain

Performance and Support

Job field / Job profile

Human resources - HR support operations

Job title

People Services Team Leader

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

You are passionate about delivering exceptional service and continuously improving how HR operates. Excited by the opportunity to combine people leadership with digital innovation, you are looking to use technology, data and AI enabled insights to streamline the employee lifecycle, provide meaningful data that shapes better people decisions across the business and enable great experiences for managers and employees.

What You'll Be Doing

• Service Delivery & Employee Journey: Own, digitise and continuously improve the People Services service catalogue and products (onboarding, contracts, HRIS changes including payroll input, benefits administration, employee data changes, leavers, security vetting, references, HR Inbox, policy queries, paying invoices, visa applications and management). Define and monitor SLAs and service measures, increasing self-service adoption, straight through processing and automation to enhance speed, accuracy and colleague experience.

• Digital, Data and AI Enablement: Champion the use of HR technology, analytics and AI to improve the People Services performance and insight, including:

 Automation of repeatable HR transactions and workflows

 Use of data analytics and dashboards to identify trends, risks and improve opportunities

 Contributing to the development and governance of AI assisted knowledge bases and manager / employee self-service tools

 Ensuring ethical, compliant and secure use of AI in line with GDPR and internal controls

• Contribution to HR Strategy / Operating Model: Provide operational insights, service metrics and data trends to inform HR strategy and workforce planning. Represent People Services in cross-functional HR and digital initiatives, contributing to the evolution of the HR operating model and annual HR planning.

• Case Management: Support the People & Culture team with casework administration as required, ensuring efficient digital tracking, documentation and reporting.

• People Leadership: Lead, coach and develop the People Services Team; set clear objectives, drive performance and wellbeing, and build capability in digital skills, data literacy and continuous improvement. Foster a culture of service excellence, accountability and innovation.

• Continuous Improvement and automation: Map and redesign processes to remove waste, introduce standard work and deploy automation, workflow tools and AI Solutions where beneficial. Measure outcomes to ensure improvements deliver tangible value, efficiency gains and risk red

But what else? (benefits, specificities, etc.)

Why Work at Safran? Your Wellbeing & Benefits:

Looking after the people who make Safran great is our priority. We offer a range of benefits designed to support you—both in and out of work, including:

• Competitive salary and annual bonus

• 25 days' holiday + bank holidays (option to buy/sell)

• Flexible working options

• Pension (matched up to 8%) and life assurance

• Professional development, ongoing training, mentoring

• Onsite amenities: parking, restaurant, bicycle storage, showers

• Family-friendly and accessible workplace policies

Candidate skills & requirements

What You'll Bring

• Proven leadership of a service focused

team in a complex environment or demonstrable people management experience.

• Strong HR operations expertise across the employee lifecycle

• Process excellence and continuous improvement capability (Lean or similar)

• Service management experience (SLAs, service catalogue, case MI).

• Strong systems literacy (HRIS, case/ticketing tools, MS 365); with confidence in data analysis and reporting.

• Excellent stakeholder management, coaching, communication and customer focus.

• Highly organised approach to work with experience in project and change management

• CIPD Level 5 (or equivalent experience) required; Level 7 desirable.

• Up‑to‑date knowledge of UK employment law, GDPR, immigration and right‑to‑work controls

• Familiarity with Success Factors is advantageous, as well as C&B systems.

Position location

Job location

Europe, UK, England

City (-ies)

Cheltenham Road East GL2 9QH Gloucester