IT Support Specialist M/F

Job description

IT Support Specialist M/F

Company : Safran Trusted 4D

Job field : IT

Location : New York , New York , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Associate Degree

Required experience : First experience

Spoken language(s) :

English Fluent

Salary range : 55,000-65,000/year

# 2024-143874

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Job Description

We're looking for a IT Support Specialist to join our growing team in West Henrietta ,NY.

Who we are:

Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.

Within Safran Electronics & Defense, our Timing Business Line is the leader in PNT (Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.

In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.

Complementary Description

The Position:

In this role, you will provide technical support for all company employees (users). You will be responsible for keeping our business tools up-to-date and operating smoothly. You will be the go-to person for troubleshooting end-user devices/software and setting up new hire IT equipment.

Job Requirements

The Day to Day:

• Managing the IT Help Desk system as requests are submitted by our end users.

• Troubleshooting, diagnosing, and providing technical support to our end users both in person and remote connectivity solutions.

• Training new hires and existing employees on how to set up and use new technologies.

• Setting up, installing, configuring, and upgrading end-user devices (laptops, desktop PC's, mobile phones, software and operating systems).

• Maintaining and servicing printers, conference A/V and security badging system.

What you Bring to Safran:

• AS degree in applied computer technology or similar degree with 1-2 years in IT technical support with direct end-user support.

• Knowledge of computer hardware and software to include but not limited to Windows 10/11, o365 administration (Teams, SharePoint, Endpoint manager, Exchange) Azure AD.

• Strong communication skills to convey technical information to both technical and non-technical end users.

• Ability to solve problems methodically with an aptitude to learn and quickly apply new skills.

• You are patient, resourceful and have a strong desire to help people.

• You demonstrate a high degree of professionalism and confidentiality in all interactions.

• You like to have fun!

Locate your future workplace

45 Becker Road14586

New York

New York United States

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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© Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.