Field Service Representative - SAFRAN - City of London - Wizbii

Field Service Representative

  • By SAFRAN
  • City of London (United Kingdom)
  • Aeronautic / Mechanic
2018-08-02T08:45:16+0000

Job description

Entity

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 58,000 employees and sales of 16.5 billion euros in 2017. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices.
In February 2018, Safran took control of Zodiac Aerospace, significantly expanding its aircraft equipment activities. Zodiac Aerospace has 32,500 employees and generated sales of 5.1 billion euros for its fiscal year ended August 31, 2017.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Helicopter Engines is the world's leading helicopter engine manufacturer, with over 72,000 engines produced since the company was founded. Offering the widest range of turbine engines, the company boasts 2,500 customers in 155 countries.  

Job details

Main domain/Job field

Program / Customer Relations - Customer support and services

Job title

Field Service Representative

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Main Responsibilities
Provision of technical customer support in relation to the RTM322 turboshaft engine fitted to the UK's Ministry of Defence (MOD) Apache helicopters:
- Working with UK MOD staff on Main Operating Bases (MOBs) to ensure that technical support is provided in a timely fashion
- Provide technical support via e-mail / telephone to UK MOD when operating aircraft away from MOB
- Approving / advising on engine and / or Line Replaceable Units (LRUs) removals
- Training MOD technicians with respect to RTM322 maintenance (e.g Interpretation of borescope images)
- Raising of concession requests / assisting customer in processing tech queries through MDT
- Reporting of engine & significant LRU removals especially unscheduled in NOMAD
- Customer perception reporting
- Advice to non-technical colleagues re technical matters and MOBs
- Innovation - assisting Service Engineers to identify actions to improve Mean Time Between Removals (MTBR), reduce maintenance burden
- Be an Ambassador of Safran Helicopter Engines at the MOBs

Main Activities:
- Advising the customer on technical issues with the engines
- Reviewing technical publications and working on improvement activities
- Representing Safran at the customer bases at meetings or events as required

Travel specifictity

Seeked profile

Occasional

Candidate skills & requirements

Must:
- Experience of working on helicopters in a maintenance environment as a licensed engineer under either MOD or EASA regulations
- Knowledge and experience of working with the UK MOD
- Ability and experience of troubleshooting issues with the engine / airframe interface

Should:
- Knowledge of Merlin and / or Apache and maintenance environment
- Experience of a complex modern aircraft including a FADEC controlled engine
- Ability to collect & analyse data to assist fleet management of engines / LRUs
- Experience in use of standard Microsoft office software

Could:
- Experience of reviewing / writing Technical Publications
- Experience of Apache maintenance
- Knowledge of MOD's ''GOLDesp'' system

Personal Attributes:
- Friendly
- Good interpersonal skills with ability to converse with the customer at ALL rank / management levels
- Presentable
- Go-getter
- Able to explain complex technical subjects to non-technical people, or to non-English speakers

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About SAFRAN

Safran devient en 2018 le 3° acteur aéronautique mondial* !

Implanté sur tous les continents, le Groupe emploie près de 58 000 collaborateurs pour un chiffre d’affaires de 16,5 milliards d’euros en 2017.

Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2017 des dépenses de 1,4 milliard d'euros. Safran est une société cotée sur Euronext Paris et fait partie des indices CAC 40 et Euro Stoxx 50.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters. Safran est également classé en tête du palmarès « Happy at work », classement réalisé par le site meilleures-entreprises.com, sur le podium des entreprises préférées des jeunes ingénieurs** et dans le classement LinkedIn des entreprises les plus attractives en France.

En février 2018, Safran a pris le contrôle de Zodiac Aerospace, élargissant ainsi son périmètre d'activités dans le domaine des équipements et systèmes aéronautiques. Zodiac Aerospace emploie environ 32 500 collaborateurs et a réalisé un chiffre d'affaires annuel de 5,1 milliards d'euros au 31 août 2017.

 

 

 Safran en chiffres clefs:

- 1 DÉCOLLAGE TOUTES LES 2 SECONDES d’un avion civil court et moyen-courrier équipé de nos moteurs(1)

- + DE 54 000 ATTERRISSAGES par jour grâce à nos équipements

- 1 MOTEUR D’HÉLICOPTÈRE SUR 3 vendus dans le monde

- + DE 75 LANCEMENTS CONSÉCUTIFS réussis d’Ariane 5(2)

- 3 000 AVIONS DE COMBAT équipés de nos centrales de navigation inertielle

- ENVIRON 500 KM DE CÂBLES ÉLECTRIQUES sur un Airbus A380

- + DE 35 000 TRANSMISSIONS DE PUISSANCE ayant effectué plus de 850 millions d’heures de vol

- 17 300 COMPOSANTS NACELLES en service

 

* Hors avionneurs

** Enquêtes Universum et Trendence

(1) En partenariat avec GE au sein de CFM International. 

(2) En partenariat avec Airbus au sein d’ArianeGroup

 

Pour plus d'informations : www.safran-group.com 

Pour nous suivre: 

Linkedin: https://www.linkedin.com/company/safran/

Goupe de discussion Linkedin: https://www.linkedin.com/groups/4308209

Twitter: @Safran et @SafranTalent

Facebook: https://www.facebook.com/GroupeSafran

Instagram: https://www.instagram.com/safran_group/

 

542 vacancies open at SAFRAN

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