Customer Service Representative

Job description

As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to always ensure customer satisfaction.

Your objectives and missions:

-Manage customer repair orders administratively, ensuring accuracy and timely processing.
-Act as a central point of contact between customers and internal teams (Sales, Program, Customer Support, MRO/Production, Supply Chain, Finance).
-Prepare and send quotes, follow up for approval, and manage contract-related milestones.
-Provide repair lead times, track order progress, and share updates proactively with customers.
-Monitor margins, flag deviations, and ensure proper documentation and reporting.

Desired profile

What do you need from me?

We are looking for a candidate with strong administrative and organisational skills, able to manage repair orders with accuracy and attention to detail.
The ideal profile has experience in customer service or sales administration, and is comfortable coordinating with multiple internal stakeholders in a fast‑paced environment.
Solid communication skills, proactivity, and the ability to follow processes from quotation to invoicing are essential. Experience working with ERP systems and a good understanding of basic commercial or operational workflows would be an advantage.

About SAFRAN

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.