Customer Service Manager

Job description

Customer Service Manager

Company :

Safran

Job field : Customer services and support

Location : Singapore , Singapore

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

# 2024-143217

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Job Description

Summary/Objective

To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities

-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.

-Provide a single point of contact for key accounts and escalate any issues as appropriate.

-Offer support for operational changes along with communicating the impact of change to management.

-Ensure that service to the customer is always of the highest standard and quality.

-Support all day-to-day material requests, from the point of Quote to Sale and remittance.

-Manage and report on all contract performance data.

-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.

-Review and monitor repair work sent to the customer.

-Oversee customer consignment contracts with support from relevant product manager.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Job Requirements

Competencies

Flexible

An excellent communicator

Professional

Ambitious / Driven

Conscientious

Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.

Has excellent interpersonal, communication, organizational, and time management skills

Has a professional and flexible approach

Ability to effectively problem solve and use initiative.

Required Education and Experience

Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience

Or

▪ at least 5 + years of customer/contract management experience

Preferred Education and Experience

3+ years' customer support experience.

3+ years' experience in the aviation industry.

Locate your future workplace

Seletar Aerospace Link, Seletar, Central797565

Singapore

Singapore

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.