Offers “Safran Europe”

26 days agoSafran Europe

Field Service Engineer (m/f/d)

  • CDI
  • Germany, Hamburg, Frankfurt, Hamburg

Job description

* You represent the OEM at the customer's site or by roving, providing technical advises and recommendations on the operation and maintenance of OEM's products, as first interface between customer and the OEM
* You establish and maintain a climate of professionalism, confidence and trust among customers and have an impeccable ethics with regard to the OEM interests
* You listen to customers, understand their needs, monitor and analyze customer satisfaction related to the OEM product support
* You anticipate customer difficulties and recommend solutions defined with the customer support team
* You track & report in dedicated tools the Service Bulletins implementation and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)
* You are an active member of the customer team and attend all meetings requested by the team in coordination with the Customer Support Manager (CSM) or Customer Program Manager
(CPM/CTL).

Desired profile

* Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent
* Strong technical knowledge of aircraft engine and aeronautic environment
* Several years of experience in operational support and maintenance
* Very good knowledge of OEM environment.
* Attitude to make decisions related to aircraft engines operations and to provide high-quality support without proximity of management.
* High quality communication and behavioral skills, natural diplomacy
* Compliance with customer regulations related to safety, security, environment and internal regulations
In addition:
-Knowledges/skills in workscoping and engine removal plan
-Contract services knowledges
-Shop experience

* Fluent English mandatory
* French knowledge would be a plus
* Eligiblility to obtain a 5 year clean background check to be able to apply for any airport access clearance
* Work location is Frankfurt or Hamburg.
* Travel to customers throughout Germany is expected.

About Safran Europe

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.

Safran Engineering Services offers high-technology engineering services in the fields of aerospace, energy and ground transportation. Building on 30 years' experience, the company relies on 3,000 engineers dotted across nine countries worldwide.

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