Offers “Roche”

Expires soon Roche

Service Engineer

  • Guiyang, CHINA
  • Energy / Materials / Mechanics

Job description



·  Job facts

You will be responsible for:

·  Technical Service in the assigned area
·  Carrying out routine repair/maintenance instrument work
·  Independently completing the installation, maintenance and basic troubleshooting according to the technical manual
·  Improving the customers' satisfaction and royalty
·  Comprehensive understanding of related service SOP and strictly implement them
·  Proficiently using tools such as Rexis, Grips and improve the service skills by continuous learning
·  Updating the maintenance data timely and accurately according to the requirements of service SOP
·  Coordinating with applications, customer service, and other personnel to accelerate repairing and problem shooting
·  Developing service handbooks and bulletins based on field investigations, engineering changes, and product knowledge
·  Providing a communication link between the customer and the company to ensure effective service to customers, and handle customer's complaint
·  Developing and conducting training on safe operations of the equipment and demonstrate skills to trainees, including team members, customers and distributors
·  Assisting in the yearly budget exercise for Technical Service
·  Assisting the management of distributors management of spare parts
·  Ensuring service activity in full compliance to SHE policy
·  Other projects or tasks assigned by line manager
·  Conducting business in full compliance including but not limited to Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, Roche Safety, Security Health and Environmental Protection

You should have:

·  Minimum qualification required is diploma in Electronic, Electrical or Mechanical
·  At least 2 years related experience.
·  Good command of English in both spoken and written
·  Good command of MS office software application
·  Service Expertise
·  Planning & Organizing
·  Customer Orientation & Relationship Management
·  Internal Cooperation & Coordination
·  Product & Applications Expertise

Health Conditions

·  According to the "Quality Management Regulations for Medical Device Management" and the "Regulations on Quality Management of Pharmaceutical Products", health checks should be conducted at least once a year; if you have infectious diseases or other diseases that may contaminate medical devices or drugs shall not be engaged in related work.

罗氏是一家提供均等机会的雇主。
Customer Support、 Customer Support > Technical & Application Support

·  Who we are

在罗氏,来自100个国家的98,000名员工不断推动着健康医疗行业的进步。我们一同工作,使罗氏成为了世界领先的以研发为基础的健康医疗集团。我们的成功源于创新、求知和多元化,也源于我们把相互间的差异作为一种优势。为了革新医疗健康领域,罗氏设定了远大的计划,坚持学习和发展,并不断寻找与之志同道合的伙伴。

罗氏提供平等的职业发展机会。

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