Offers “Roche”

Expires soon Roche

Service Desk Team Lead

  • HUNGARY
  • Teaching

Job description

·  Job facts

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest .

Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents and supporting remote working during these unusual times.

Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:
The Customer Experience Operations IT EMEA is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English, German, Spanish, Italian, Polish, Russian and French speaking Service Desk Specialists from beginners to highly skilled professionals.

Your day to day responsibilities are:

As an IT Service Desk Team Lead you shape and lead an organization that efficiently and effectively delivers services to End Users aligned with Global Strategic plans. You are also responsible for ensuring the expected quality of new and ongoing supported services on its scope. You ensure that the processes, services, and activities are executed aligned with the defined objectives and strategies. As a Team Lead you account the development and qualification of your team and staff members by a well-balanced approach of mentoring, coaching, supervising, and measuring performance.

As a qualified expert, your main areas of responsibility will cover:

· 
People Management

· 
Build and shape a high performing team with proper customer centric mindset, knowledge, empowerment, and sense of purpose that delivers valuable and timely support to our Customers

· 
Performance Management

· 
Monitor individual and team performance, support development of the people

· 
Ensure balanced workload within the team

· 
Partnership

· 
Keep daily communication with different partners, prepare and hold regular Service Reviews

· 
Drive for continuous improvement and Agile ways of doing things

· 
Collaborate effectively with GCX global and regional stakeholders

· 
Striving for synergies and actively participating in co-creation activities with CXO FinProc teams

What can you bring to our team:

We are looking for someone who brings at least 3-4 years of broad-ranging experience in a call center-, service desk-,IT desk-side or business support environment with relevant leadership & management experience with proven track record in running high performance environments in multiple technical and business domains. Furthermore, you have:

· 
Strong interpersonal, strategic thinking, change management, leadership and motivating skills.

· 
Excellent coordination, communication and organisational skills (for a team of 10-12 team members)

· 
Solid presentation skills

· 
Outstanding customer orientation and service focus

· 
College/university degree

· 
Experience with IT or Finance / Procurement support

In exchange we provide you with:

· 
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.

· 
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

· 
A global diverse community , where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.

Make every future a success.
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