Offers “Roche”

38 days agoRoche

SDX - Senior Training Expert

  • HUNGARY
  • IT development

Job description

·  Job facts

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest .

Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding , looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions (even after the pandemic situation).

Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

Who we are:

The Service Delivery Experience (SDX) is an operational excellence team that acts as the backbone of the Global Customer Experience organization (IT Service Desk and Finance Business Support operations), integrated in every part of the operation. The SDX team aims to enable the operation to execute all services flawlessly and on the highest quality level possible. SDX provides guidance and drives the organization towards a culture of excellence, collaboration and customer centricity.

Your day to day responsibilities are:

The Senior Training Expert is responsible for designing, developing, delivering and updating training material within the scope of the organisation. They partner with global/regional/local teams for new or existing service launches. They are responsible for all elements of new hire and ongoing training, including hiring events. They ensure that all team members within their organisation meet expected proficiency levels and have access to all training materials they need to be able to do their jobs. Ensures continuous improvement in the training program according to global and local standards.

Detailed list of role responsibilities:

· 
Developing the training strategy for the Customer Experience Operations team (CXO)

· 
Coaching agents of the CXO, providing daily guidance, support & training

· 
Onboarding New Team Members

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Responsible for training of assigned new hires, via self-study, classroom & virtual training sessions. Verifies training aptitude via verbal &/or written assessments.

· 
Organizing, delivering, reviewing onboarding training

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Developing relevant training material for internal CXO onboarding purposes

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Ensuring Readiness Level of Individuals

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Monitoring the readiness level of assigned individuals, partnering with the respective team leaders, where applicable

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Ensuring that the CXO is up-to-date on the latest news/information (e.g. upcoming service rollouts, IT roadmaps, IT & business knowledge, refreshment training etc.) and they are ready to perform their responsibilities efficiently & professionally

· 
Identifying & creating opportunities to connect parties with common expertise & knowledge and partnering across the other RSS operations for continuity across training requirements

· 
Training Record Management

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Ensuring that records of scheduled training activities & completion of training activities are accurate through liaison with the HR Training management organisation

· 
Ensuring that Record management aligned with the three regions

· 
Ensuring that processes are harmonized and respective documentation is in place

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Participating in projects to represent the CXOSDX EMEA in training related topics

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Leading the Training focus area team

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Coaching - Providing guidance for the team members

· 
Assuring, contributing to the constant improvement of the focus area members as a trainers

· 
Communication strategy within CXO

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Planning and delivering regular and planned communication materials to their target audience using a variety of channels and media (newsletters, round-ups, KPI reports, etc.)

· 
Advertises new services being supported and best practices, using a variety of channels and media (flyers, pictures, etc.)

What can you bring to our team:

· 
At least 3-5 years of experience within Shared Service Center environment preferably in IT Service desk area

· 
Advanced verbal and written English skills, additional languages are an asset

· 
Experience in Training, Learning and Development or equivalent areas

· 
Experience in technical and training principles, theories and concepts in Information Technology

· 
Experience in coaching, mentoring, indirect people management

· 
Experience in Project Management / Project Delivery (Agile/Scrum is an advantage)

· 
Knowledge of ITIL framework, Agile and Lean methodologies will be a plus

· 
Passionate about learning, sharing and further developing

· 
Strong team player with ability to work in a virtual team environment

· 
Strong interpersonal skills when interacting with personnel at all levels

· 
Experience in presenting and negotiating effectively whilst building strong partnerships

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Proven ability to make sound decisions and flexibility in problem solving

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Outstanding customer service

· 
Excellent organizational skills and ability to prioritize tasks

In exchange we provide you with:

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Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.

· 
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

· 
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Job Level:
Individual contributor

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.

Make every future a success.
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