Offers “Roche”

Expires soon Roche

Procurement Business Support Associate

  • Budapest (Budapest)
  • Infra / Networks / Telecom

Job description



·  Job facts

What your key responsibilities will be:

·  Providing support on system related questions, role management, consultancy services on existing functionalities of the system for the Opera/Tableau (Reporting system) End-users
·  Providing support primarily by phone and ticketing/e-mail for Opera/Tableau related queries coming from End Users
·  Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner – on the same day if possible - in order to achieve the best response and end-to-end resolution time
·  Proceed with role ownership tickets in timely manner according to the guidelines
·  Responsible for first level issue resolution and being able to make decision on further actions for completing and resolving the upcoming requests and issues
·  Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
·  Maintaining SOPs, Annexes and training materials for 1st level support.
·  Work on the regular and ad-hoc monitoring activity and apply fixes as regular.​

Requirements:

·  College or University degree in finance, informatics, business administration or economics subject
·  Procurement operational or support experience 1-3 years
·  Experience in supplier relationship management
·  Knowledge of ticketing tools
·  Good numeric and analytical skills
·  Good Problem solving skills
·  Excellent time management (high sense of urgency)
·  Excellent English language knowledge

Why you should join us

·  Competitive salary & benefit package
·  Annual bonus
·  Free language courses
·  Wide range of training & learning opportunities
·  Long-term career opportunities
·  Great, people-focused company culture
·  Social events & team-building opportunities

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.

Make every future a success.
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