Offers “Roche”

Expires soon Roche

Operational Excellence Coordinator

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Job description

·  Job facts

Are you looking for a Support role in which the daily data quality work you do really matters?

Does a rewarding career with a progressive, world-leading company in biotech and medical diagnostics, with Fortune 500 ranking, excite you?

If you've replied yes to these questions, we welcome you to apply for an exciting new opportunity asOperational Excellence Coordinatorat Roche Diagnostics UK & Ireland, based inBurgess Hill, UK.

Roche Diagnostics UK & Ireland (RDUK) is in an exciting phase of growth, where the business is channelling its energy, focus, functions, and processes towards enhancing customer and patient experience in the countries it operates in. As the medical diagnostics market-leader in UK & Ireland, the organization recognizes its responsibility to the healthcare system and will continue to remain agile in developing new ways of working, with a growth mindset.

In order to enable our digital transformation, we have created this position to support our Digital Service Enablement team in achieving their goal of master data cleansing. This project is our number one priority. Due to the project nature of this position, it will be a temporary assignment and will finish at the end of June 2020.

Job scope

Reporting to the service performance manager within the Technical Service department, you will contribute to delivering top-quality customer experience Services to our customers throughout the UK and Ireland. One of your major tasks will be to actively participate in the enablement of our digital transformation strategy to deliver the best customer experience to do now what patients need next. You will do so by maintaining the quality and integrity of our instruments records master data through our number one project, auditing our entire install base and by working with stakeholders across Roche Diagnostics UK and Ireland organization.

Key Responsibilities and Activities

Ensure data quality, compliance and consistency of master data

Performing back-office tasks to ensure and maintain data quality and data integrity of the Roche Diagnostics UK install base and customer account datasets

Work with business units and process experts to resolve master data issues

Driving adoption of best practice processes, ensuring that data management of the installed base and customer accounts meets the needs of the RDUK organization

Define and implement the required reporting and tools required to manage the data integrity of key company master data

Participate in projects and initiatives across multiple functional areas and regions

Perform role and associated service activities professionally and in line with company expectations, taking ownership at all times on the service offering that Roche provides to its customer(s), and align outcomes with appropriate and relevant customer measures

Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who you are

You are a proactive and innovative individual with a minimum education of GCSE (A-C in English and Maths), with the following attributes:


Previous experience in a data administration position

Previous SAP and Salesforce experience

Experience working in a team environment


A process mindset oriented

Able to understand and investigate topics related to multiple business areas

Analytically minded and methodical problem solver

Able to efficiently prioritize work and timely inform stakeholders on the progress

Self-starter and able to work independently

Your good communication skills, autonomy, and drive inspire collaborators to deliver plans and processes successfully

Good understanding of data relationships

Very good interpersonal skills with excellent customer service and “can do” mentality

Experience working within a multi-cultural environment

Strong interpersonal skills

Investing in you

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is, not only a competitive salary and excellent benefits package but also a genuine interest in your development and progression.

All of which has gained Roche The 2020 Sunday Times' Award as one of the top 25 best companies to work for in the UK.

Application deadline: 30th June 2020

Every role at Roche plays a part in making a difference to patients' lives. If you want to be part of a passionate team, make your mark & improve lives, apply now.

Roche is an equal opportunity employer.
Business Development, Business Development > Strategic Business Development


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