Officer - Employee Contact Center

Job description

  Job facts

·  Execute and deliver high quality services and solutions to the customers as Tier 1 support, following agreed service levels.
·  Support team continuous improvement for service efficiency, effectiveness and productivity.
·  Demonstrate and promote HR SSC Self-service mind set and provide advisory service as Tier 1 service team.

·  Who we are

Roche China consists of Roche Pharmaceuticals and Roche Diagnostics, with more than 7,000 employees. While working to develop itself into Roche's third global strategic centre, Roche China is also making sustained efforts to fulfill its long-term commitment to China.

Roche is an equal opportunity employer.