Offers “Roche”

Expires soon Roche

IT & Workflow Specialist with Professional Services Department Roche Slovakia

  • Bratislava (Bratislava)
  • Teaching

Job description

·  Job facts

Roche Diagnostics allows laboratories to be the reliable partners that healthcare professionals need. It empowers doctors to make the right decisions for their patients at the right time; it allows people to have improved control over their health and wellbeing; and it gives payers and policymakers the confidence that they are investing in the right solutions for patients and the future of healthcare. Modern diagnostics reduces costs by diminishing subsequent health problems, reducing hospitalisation and avoiding unnecessary treatment. The future of sustainable healthcare depends on diagnostics. A key player of delivering the innovative and first-class service to our customers is the Professional Services department who are now looking to welcome to their team the IT&Workflow Specialist . The focus of this role will be the technical maintenance of the development environment and the runtime behavior after automatic customization.

Key responsibilities include:

·  Remote support of the systems and software solutions
·  Follows established Global Customer Support (GCS) Quality System procedures as well as Business Area Quality System procedures in the execution of work
·  Project design and management – applies diverse knowledge and experience of IT troubleshooting, software troubleshooting and servicing principles and practices for the implementation and support of Roche products
·  Creates / revises curriculum for technical training sessions and independently delivers training to small groups (focus is on train the trainer)
·  IT and Workflow product portfolio setup and support - supports service requirements on development projects and creates/updates service documentation for internal/external training prior to launch decision and throughout the products lifecycle
·  Customer support - by responding to customer requests
·  Utilizes project management fundamentals to ensure assigned projects and respective deliverables are completed on time and on quality
·  Close cooperation with external and internal customers to improve the laboratory workflow and testing efficiencies

As an ideal candidate, you have the following skills and competencies:

·  Experience with running the stages of the IT infrastructure and Systems project management – preparation of the project documentation, requirement analysis, configuration, implementation, co-ordination
·  English fluency
·  Laboratory workflow and IT solutions knowledge and experience (hardware and software)
·  Experience with User Testing
·  Experience with Windows server
·  Networking knowledge and experience
·  SQL
·  Experience with automated diagnostic systems in laboratories to achieve their optimum running - IDEALLY
·  Experience with providing system and product support (min. 2 years of experience)
·  Strong customer-orientation focus
·  Biochemical laboratories processes skills and knowledge
·  Solid communication and presentation skills (to be able to present to and guide clients through the designed solutions)
·  Analytical thinking, creativity
·  Flexibility and solutions oriented
·  Change and innovation oriented
·  Able to bring decisions and work independently
·  Team player
·  Customer trainer skills – ADVANTAGE


·  University degree in IT, Electronics, Chemistry or Biochemistry

Other skills required:

·  Driving License
·  Flexibility to travel - 35% based on business needs. Domestic travel is required and international travel may be required

·  Who we are

At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

Make every future a success.
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