Offers “Roche”

22 days agoRoche

IT Delivery Manager PDPTIPPS

  • Petaling Jaya (Petaling)
  • Teaching

Job description

·  Job facts

Years of relevant working experience

5-8 years

Academic Requirement

Degree/Masters in Information Technology

Key competencies

· 
Strong background in IT Service Management such as ITIL.

· 
Experience in applying IT service improvement methodologies like LEAN management, Six Sigma or others.

· 
Ability to cooperate and communicate with people at different organizational levels and within multi-disciplinary teams.

· 
Supplier performance management including KPI-driven activities.

· 
Knowledge on Project Management (e.g. PMI, Prince2), Agile methodologies (like Scrum, Kanban, Lean) and/or IT Product Owner/Manager experience will have added advantages.

Key responsibilities

· 
Manage project deliverables which includes building solution teams and be responsible for the delivery of the solution as per agreed plan. Ensure transition-to-support activities are completed before a project is closed.

· 
Translate the operational needs of services into written Service Agreements and Service Catalogues following Group standards. Responsible for smooth running of day-to-day service operation as per SLA as well as maintaining the service lifecycle as per target operating environment.

· 
Partnering with Vendor Management Office with a focus in delivering projects and services via strategic suppliers for both T&M and Managed Services contracts. Main responsibilities will be on service scope setup, providing input for work estimation and cost model, participating in supplier selection as well as being involved with the resource selection process.

· 
Drive service performance by closely working with suppliers and other IT Partners using global standard KPIs. Participating in service status meetings, reviewing service operational reports and scorecards, and producing management reports to the Leadership team and business stakeholders.

· 
Responsible for building, maintaining and managing relations with business partners, and addressing requirements/escalations/improvement needs related to respective services, consulting, proposing solutions and taking accountability for their delivery.

· 
Adopt Roche global financial management processes and tools for respective portfolios, and ensure monthly demand and supply figures are accurate and maintain cost transparency with relevant budget owners. Initiate and drive cost optimization efforts in order to provide cost savings or avoidance to the company.

· 
Manage escalations by working with the right party(s) to resolve problems, lead service improvement plans or task force if necessary. Ensure clear communication on escalation responses are done in a timely manner.

· 
Ensure knowledge management activities are set up and maintained evergreen as well as keep additional focus in retaining critical knowledge within the organization.

· 
Support innovation in scope of processes and technologies and identifying opportunities to reuse existing solutions.

Mandatory skills

Minimum 5 years of experience in leading project/service teams and managing IT projects of local and global scope, in multicultural, international and distributed environments.

· 
Hands-on experience in service design, service transition and service operation activities.

· 
Minimum 3 years of experience in application projects and operational support with good understanding of common technologies and platforms.

· 
Minimum 3 years of experience in working with external suppliers of IT services in software development and maintenance.

· 
Excellent command of English with outstanding communication skills.

· 
Skills to envisage possible problems, determine and implement solutions.

· 
Influencing, persuasion and negotiations skills, self-reliant and effective in managing a large portfolio.

· 
Experience in the Pharmaceutical industry will be an added advantage.

Working hours

Standard

Travel requirement

As required

·  Who we are

At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt. Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

Roche is an equal opportunity employer.

Make every future a success.
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