Offers “Roche”

34 days agoRoche

Internship in User and Customer Experience Insights

  • Stage
  • Rotkreuz (Zug)
  • Teaching

Job description

·  Job facts

We are looking for a User Experience and Customer Experience Insights Intern to be part of the global Diagnostics User Experience Team (DIA UX) working on the transformation of user and customer experience in healthcare. The global Diagnostics User Experience Team at Roche Diagnostics is a team of 50 researchers and designers from diverse backgrounds driving human centered design in innovation and product development projects across the business.

Key responsibilities

Assisting with user research and usability testing

Collaboratively translating user research into powerful insights that impact design and business decisions

Communicating powerful insights to business stakeholders through written, visual and prototype forms

Working on service blueprints, customer journeys, and rough prototype mock-ups

Designing and executing user research studies e.g. qualitative research study - choosing methodology, formulating hypotheses, defining user groups, target countries, data collection in form of interviews and observation, tracking and processing data - in collaboration with a product team

Documenting research results for actionable insights and stories for design and product teams. Creating research reports and distributing user insights into the organization

Who we are

Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2'700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, here .

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

Roche is an equal opportunity employer.

Desired profile

Who you are

You are currently enrolled as a student or have recently graduated (within the last 12 months) in Visual Communications, Graphic Design, Human-Computer Interaction, UX Design, Psychology or a combination of design and social science

You have basic knowledge of and a big interest in UX methodologies

You have at least basic skills in using Adobe tools

You are passionate about design and technology and translating research learnings into design and product decisions

You hold curiosity about people and their problems to identify solutions

You understand the needs of stakeholders and their mindset

You are able to communicate visually and verbally

You are fluent in English


Start date:Beginning of September 2020


Duration:6 Months (with possibility to extend for 6 months)


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