GCS S&T Specialist

Job description

  Job facts

·  Creates, reviews and maintains training content and training documentation for job oriented trainings and dedicated systems according to the training concepts
·  Trainings are executed and supported for end customers, first level support, regional trainers and global staff. Supports the training methodology for all job oriented trainings.
·  Offers 2nd level support hotlines for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution.
·  Provides on site support for local and regional service activities to ensure success in repairs, applications, modifications and first installations. Supports resolution of customer problems with quick fixes and workarounds.
·  Contributes to a product specific knowledge pool by providing information in correct structure.
·  Contributes to the knowledge transfer from R&D to the team as well as to service and support representatives.
·  Writes, maintains and publishes service documentation and other support notification documents.

·  Who we are

At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at .
EEO is the Law

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

·  Education in mechatronics or informatics and 1-2 years of relevant professional experience
·  Field or laboratory experience, preferably on hematology systems would be desirable
·  Intercultural as well as good communication and didactical skills
·  Willingness to travel up to 20% of the time
·  International travel required
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