Field Product Support – Engineering (Territory: Dorset/Hampshire)

Job description

·  Job facts

Are you looking for a field service role in which the work you do really matters?

Does a rewarding career with progressive, high-tech business, excite you?

We are currently recruiting for a Field Service Engineer to join Roche Diagnostics, the world's leading health supplier in Diagnostics equipment. We are passionate about transforming patients' lives and at Roche, we focus on developing innovative medicines and diagnostic tests that help patients live longer better lives.

We will be conducting this recruitment process for this business-critical role via remote video interviews using Google Hangouts or What's Apps/Face Time Technology due to the COVID outbreak in the UK.

We invite applications from Field Service Engineers with experience of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems, or from someone with the right skills and attitude wanting to move into a field service position. Ideally, you will have started your career troubleshooting at the component level and have progressively built up your expertise to systems-level in any of these industries (biomedical engineering, industrial engineering, automation, aerospace but to name a few).

Ideally, you reside within a 20-mile radius of Southampton; alternatively, you are willing to relocate within the said area.

The position

This exciting position sits within the Technical Services group with a mission to provide technical support for varied electrical/mechanical medical equipment. With exciting plans for future equipment launches in the pipeline and strong R&D investment in the product portfolio, you will be coming into the Technical support team at an opportune time to support significant growth within key business accounts across your territory and the UK.

As part of the UK Engineering Support team, you will report to a regional Technical Regional Manager and provide preventative, corrective, modification, installation & out of hours support to customers on specified products ranging from large to medium-sized equipment. You will monitor and act appropriately upon key metrics to provide an effective and efficient service in key NHS/University laboratories and private service providers. You will provide on-site and office-based customer training.

Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who you are

You are an ambitious and motivated, qualified Engineer - with good previous service experience of working with high-value capital equipment. You will be qualified to an HNC/HND level or above in electronics. A relevant science subject would also be desirable.

You will possess a confident working approach. Customer-focused, you will be capable of representing the company in a positive manner at client sites that enhance the reputation and professionalism of Roche Diagnostics Limited. You will excel in building productive customer relationships in a complex matrix environment.

Investing in you

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is, not only a competitive salary and benefits package but also a recognised product training program and continuous support to build on your knowledge, skills, and potential, helping you prepare for the exciting opportunities for further career development.

All of which has ranked Roche number 4 in the Sunday Times 25 Best Big Companies to Work For this year.

roche.co.uk

Application closing date: 20/04/2020

Privacy Notice:

Please find Roche Diagnostics' Candidate Privacy Notice posted on roche.co.uk: https://www.roche.co.uk/content/dam/rochexx/roche-co-uk/downloads/Roche_Diagnostics_Limited_Candidate_Privacy_Notice.pdf

Any offer we make for this role will be conditional upon a satisfactory standard Disclosure and Barring Services check/Garda Vetting. A copy of our Disclosure and Barring Services Check/Garda Vetting Company Policy is available upon request.

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

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