Field Applications Specialist - Clinical Chemistry - Boston

Job description

  Job facts

Roche provides integrated, high-performance analytical systems to optimize laboratory management from pre-analytical to post-analytical processes. We develop high quality solutions for diagnostics laboratories - from analyzers and test reagents to work-flow solutions. To maintain its leadership in technology and quality, Roche minimizes third party products with more than 75 percent of its assay portfolio developed and manufactured in-house. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are the reason for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Applications Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.

As a Field Applications Specialist, Centralized Diagnostics you will:

• Serve as the Roche liaison and expert on all consultative, administrative and technical matters and resolve both routine and complex customer questions and problems involving Roche solutions

• Be responsible for the on-site installation, verification, calibration and/or evaluation of Roche equipment, applications and/or systems

• Perform instrument/product installations and evaluations in accordance with department guidelines

• Monitor equipment, product and system performance ensuring operational quality, and report issues to higher levels

• Complete product conversion installation, upgrades or patches and support as required

• Conduct on-site customer training for customers for assigned instrumentation, products and/or applications

• Support sales activities by promoting Roche products and identifying opportunities for new reagent channels

• Provide leads to sales team

• Identifies opportunities for competitive system consolidation or replacements.

• Establish and maintain a positive working relationship with customers. Determines customer needs and sets appropriate installation/evaluation expectations

• Maintain knowledge of assigned products and technologies.

• Document and process all service and customer account related reports, updates, and emails in a timely and professional manner

• Maintains contact with in-house technical support areas and management per policy

Territory: Boston and suburbs. Travel: 15% after initial training period.

·  Who we are

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions,such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at .
EEO is the Law

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

• Associates Degree in Medical Technology, Information Technology, Computer Science or Clinical Laboratory Sciences - Bachelor's degree in Medical Technology or Clinical Laboratory Sciences strongly preferred

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

• Ability to learn Roche product lines, equipment, products and systems

• Good written/verbal communication skills

• Effective customer consultative skills which includes scientific knowledge and analysis, exceptional customer engagement, a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

• Effective time management skills

• Preferably have previous experience mentoring and training others

• Can work as a field based individual contributor with independence and autonomy

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