Offers “Roche”

38 days agoRoche

Event Management Specialist (French speaker)

  • San José (Cantón San José)
  • Marketing

Job description

·  Job facts

Responsibilities

Service Delivery

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Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support primarily connected to the events and programs in scope.

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Provide customer service on event management related activities according to the project plan, end to end process of organizing events, and trouble-shooting when needed.

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Support business customers (and when relevant, the Global Learning Center of Excellence) with system maintenance and project activities.

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Cooperate effectively with other team members with daily work and projects.

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Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning.

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Advise the Learning community on technical and implementation opportunities for event management projects

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Actively participate in the development and implementation of Roche Learning continuous improvement initiatives

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Actively participate in workshops, meetings and work-related team events

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Provide guidance and advisory to the learning event management community at all levels.

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Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).

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Update SWIs and local SOP documentation and end-to-end event descriptions in line with the program owner(s) goals and preferences.

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Update and continuously improve project implementation plans and activities in collaboration with program managers or equivalent

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Participating in PSS project activities as required

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Provide virtual meeting facilitation support across various platforms in connection with learning community development programs and/or learning related projects.

Cross-Functional Collaboration

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Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.

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Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

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Achieve our People Support Solutions vision by driving global consistency through collaboration.

Outputs & Deliverables

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Continuous contribution to the improvement of the performance of the Shared Service Centres

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Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

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Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)

Who we are

At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

Desired profile

Who you are

In this role you will be working within a team of Event Management Specialists focusing one or more customer groups or key Learning processes and across various functions and levels within the organization.

You bring the following skills and competencies:

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Experience in a shared service center, preferably in a Learning/HR services environment.

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Experience in event management and dynamic project coordination

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Experience with Cornerstone or other cloud-based learning management solutions preferred

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Learning and development know-how

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Knowledge of Learning processes an advantage

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Strong customer service & interpersonal skills

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Excellent communication skills & team player

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Excellent problem solving/analytical abilities

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Readiness to learn every day

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Proven track record of being able to deliver in a matrix organization.

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Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.

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Readiness to perform reliably and accurately in several finance-related tasks connected to the events the team supports

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Ability to thrive in an ambiguous and multicultural environment working across borders.

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Ability to keep up with high level stakeholders during the course of implementation of an event

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Experience of effectively working in a matrix organisation across geographies and divisions.

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Ability to navigate complex event management processes

Core capabilities include:

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Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one's response)

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Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)

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Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)

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Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Further requirements

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We are seeking an individual with a degree and 1-3 years of related experience in event management and/or dynamic project coordination and working experience in a team and service delivery or customer care environment.

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University degree, HR preferred

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Experienced and efficient handling of standard IT-applications, preferably Google suite

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Fluent in English and French required, additional languages a plus, based on region (i.e. German, Italian, Spanish, Portuguese, Hungarian, Chinese)

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Make every future a success.
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