Customer Notifications Administrator

Job description

  Job facts

Who we are

Roche Diagnostics offers the industry's broadest range of diagnostic tests. Our pioneering technologies and solutions not only help ensure an accurate diagnosis, they can detect the risk of disease, predict how a disease may progress, and enable the right treatment decision at the outset. And, through our successful collaboration with laboratories, we provide the fast and reliable results needed for life-changing decisions.

The role

We are looking for an enthusiastic and supportive member to join our newly formed Documentation team. As Documentation administrator you will be involved in all administrative aspects including, but not limited to, the publishing of locally constructed customer notices and documents for all UK, ROI and MCEA country groups and developing a coordinated repository for the benefit of the organisation.

In this role, you will work closely with marketing and technical teams, building key relationships and supporting the documentation team writers with the publication of customer notices to the very highest standard.

Who are you

We are looking for an experienced administrator to support our new team providing our customers with a first class documentation service. Our health care organisation has a passion for customer focus and is looking for a like-minded candidate who will put the customer at the heart of what we do.

To be successful in this role, you will be able to show us the following:

Education/Professional Development:

·  Grade C or above at GCSE or equivalent in both English Language and Maths

Experience:

·  Previous successful administration role preferred
·  Previous database knowledge helpful

Key skills and personal attributes:

·  Experience of Microsoft applications such as Word, Excel and Office
·  Logical and methodical approach to tasks and prioritising workstreams
·  Quick learner
·  Accurate typing with excellent attention to detail
·  Team player with a calming presence
·  Self-motivated whilst doing repetitive tasks
·  English mother tongue as standard
·  Excellent organisational skills
·  Ability to hit deadlines and work under pressure
·  Hard working and able to work independently with a flexible attitude

Hours of Work:

·  Monday- Friday 09:00 -17:30

Benefits included in your package:

·  25 days annual leave + Bank Holidays
·  Contributory Pension Scheme
·  Flexible benefits plan
·  Comprehensive in-house training and onboarding programme
·  Career progression opportunities
·  Free on-site parking
·  Access to on site gym (with free classes)
·  Subsidised on site Restaurant
·  Access to free Wi-Fi & hot drinks

In return, we can offer a position that will help shape the future of our market leading brand and prepare you for a successful career in one of the world's leading healthcare companies.

About the organisation

Roche Diagnostics UK & Ireland is in an exciting phase of growth, where the business is channelling its energy, focus, functions and processes towards enhancing customer and patient experience in the countries it operates in. As the medical diagnostics market-leader in UK & Ireland, the organisation recognises its responsibility to the healthcare system and will continue to remain agile in developing new ways of working, with a growth mind set.

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK last year – but equally importantly in its people.

Investing in you

What this means for you is, not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2019 Top Employer status in the UK and Europe and The 2019 Sunday Times' Award as one of the 100 best companies to work for.

Application Closing Date: 27 May 2019

roche.co.uk

·  Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.