Business Systems Analyst - eClinical

Job description

  Job facts
Serve as Business Project Manager and Subject Matter Expert for assigned eClinical applications that support the set-up, conduct, analysis and reporting of Clinical Trials (eClinical Solutions) for Clinical Operations and Biometrics (COBM). Liaisons with Roche Diagnostics IT to work on new and existing eClinical Solutions, acting as Molecular Solutions representative on the project team. ESSENTIAL RESPONSIBILITIES: - Serve as Business Project Manager and/or SME for assigned applications used to support clinical trials in Clinical Operations and Biometrics. - Partner with internal and external departments to improve business application capability and processes supported by eClinical tools. - Lead and support business application project initiatives and business support model. - Assess impact of system changes on business processes. - Clearly and effectively communicate system modifications, changed processes and problem solving results to affected groups and leadership. - Collaborate with stakeholders (DIA IT and COBM) to work on upgrades and development of new system functionality with current business applications. - Represent Molecular Solutions COBM on Change Management Team meetings with DIA IT for assigned applications. - Leverage technical expertise to thoroughly investigate reported incidents that involve business applications abnormalities, failures or defects. Recommends technical and procedural improvements to ensure effective use of eClinical tools. - Promptly respond to urgent technical issues regarding system failures and escalate as necessary. - Determine appropriate IT system access and training requirements for applications utilized in COBM. Create, maintain and/or obtain necessary training guides, documents and user manuals for reference and use of COBM employees. - Train and support COBM employees in technical use and troubleshooting of business applications, reports and monitoring activities. - Develop and maintain knowledge base for assigned application. - Responsible for the design and development of automated systems to track, analyze, maintain and monitor complex business data. - Analyzes business processes and operations to determine opportunities to automate processes and functions. - Gathers, compiles and synthesizes information with regard to technology processes or systems.

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.