Offers “Roche”

28 days agoRoche

Associate Delivery Manager (Data Platforms)

  • Petaling Jaya (Petaling)
  • Teaching

Job description

·  Job facts

We are the Global IT Solution Centre for Roche - one of the largest and most innovative pharmaceutical companies in the world.

We are looking for a passionate Associate Delivery Manager who will help us in building product-oriented modern platforms . Person who wants to work in an Agile organization where accountability is an essential aspect in daily work. And is willing to continuously learn and explore new technologies by delivering projects/services in the data space.

Key competencies

· 
Strong background in IT service management such as ITIL

· 
Experience in applying IT service improvements methodologies like lean management, six sigma or others

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Ability to cooperate and communicate with people at different organization levels and within multidisciplinary teams

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Supplier performance management that includes KPI driven activities, NoOps focus and service OKRs

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Good understanding of the data ecosystem and technologies used in that area

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Knowledge on Product and/or Project management (e.g.PMI, Prince2) and agile methodologies (like Scrum, SAFe. LESS) will have a strong advantage

· 
Self-managed, collaboration-oriented with growth-mindset attitude

Responsibilities

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Leading new Data Platforms adoption with strong focus on Product Orientation and Developers Experience

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Building and managing global/scalable services with quality and continuous improvements in the center

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Collaborating with internal Team and Partners, Technology Centre and VMO to establish sourcing strategy for given Platform and be responsible for execution (including scope definition, service setups, supplier selection, etc.)

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Maintaining and managing relations with business partners addressing requirements/escalations/improvement needs related to respective services and taking accountability for their delivery

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Manage escalations by working with suppliers to resolve problems, lead service improvement plan or task force if necessary

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Ensure knowledge management activities are setup and maintained evergreen as well as keep additional focus in retaining critical knowledge within the organization

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Supporting innovation in scope of processes and technologies and identifying opportunities to reuse existing solutions

Mandatory skills

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Minimum 3 years of experience in leading project/service teams and managing IT projects of local and global scope, in multicultural, international and distributed environments.

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Minimum 1 years of experience in working with external suppliers of IT services in software development and maintenance

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Good knowledge in data ecosystem and willingness to continue to learn new technologies in this field

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Experience in Pharmaceutical industry will be an added advantage

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Experience in building Platforms/Services as a Products will be an added advantage

·  Who we are

At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt. Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

Roche is an equal opportunity employer.

Make every future a success.
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