Offers “Richemont”

Expires soon Richemont

Data Workforce Analyst

  • Dallas, USA
  • IT development

Job description

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

DATA ANALYST - DALLAS, TX

 

Role Overview

Primary Duties:

·  Manage Monthly Reporting for the Client Relations Center scope.
·  Interact with business stakeholders and subject matter experts in order to understand and resolve their data-related problems & needs.
·  Collaborate with Partners on CRC & CRM reporting enhancements to provide transparency and accuracy
·  Manage daily, weekly and monthly reporting
·  Support with scheduling and real-time monitoring

 

Responsibilities  

Forecasting:

·  Create accurate contact (call, chat, etc.) volume forecast
·  Communicate forecasts to stakeholders.
·  Monitor Forecast accuracy & adapt according to trend
·  Provide adhoc reporting

 

Operational Support:

·  Serve as SME to Regional System Support Specialist and Assistant Managers on analytics and impacts/results related to system and/or procedures.
·  Work closely with Assistant Managers to identify gaps, improve data quality and provide recommendation

 

IT Liaison:

·  Collaborate with Local and Central IT to resolve any discrepancies and/or to better understand new reporting functionalities.
·  Act as the Client Relations Center liaison to the IT department for facilitation of system changes and configuration related to reporting.
·  Liaise with IT and Regional System Support Specialist on technology projects, systems changes and configurations related to reporting (SAP upgrades, call and contact routing systems, Client Relations Center support tools, and systems).

 

Qualifications

Education:

·  Bachelor’s degree in Applied Mathematics, Economics, Business Administration, Computer Science, or other related field preferred.

 

Required Experience:

·  3+ years of experience as a data analyst
·  Experience in data mining, analysis & visualization

 

Technical Skills/Abilities:

·  proficiency in performing statistical calculations, data analysis and reporting
·  Proficiency in interpreting results to a non-technical audience.
·  Knowledge of Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook) - advanced skills in Excel are required.
·  Knowledge of Salesforce
·  Experience with Scheduling in a client relations center environment is a plus.
·  Any BI Tool, Power BI, Tableau, SAC (is a plus)
·  Knowledge of programming languages like SQL, and Python
·  Language other than English is a plus.

 

Personal Skills:

·  Proven ability to work in a fast-paced changing environment.
·  Positive attitude and high resilience.
·  High-level accuracy with excellent attention to detail.
·  Excellent writing, verbal, and analytical communications skill.
·  Strong ability to analyze information, identify problems, and develop action plans.
·  Ability & interest to learn and implement new technology
·  Highest degree of confidentiality and discretion required.

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

 

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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