Van Cleef & Arpels Project & QA Specialist

Job description

Do you match with the profile?

·  Do you have prior experience in client relations center (client contact center/call center) or relevant field, preferably in a luxury retail business?
·  Do you have a clear understanding of the digital path to purchase?
·  Are you experienced with new systems implementation/integration like Salesforce?
·  Do you have native Japanese & business fluency level English?

 

If yes, we’d love to view your profile!

 

What are we expecting from you?

In a growing and dynamic context of the CRC (Client Relations Center) development and the implementation of new structuring tools, Project & QA Specialist will support the CRC team.

·  You will ensure CRC quality processes & knowledge management by regularly conducting monitoring to verify the completion of action items that are crucial to meeting client and Maison satisfaction, and identifying areas for improvements, and proposing action plans.
·  You will be the point of contact between the Client Relations Center and relevant stakeholders for roll-out projects, and the primary point of contact for our ambassador team regarding CRC systems and processes.
·  You will perform the CRC analytics by providing both qualitative and quantitative performance reporting to support the CRC Manager in building relevant action plans.

 

 

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development

 

The recruitment process:

·  Send your application online
·  If your profile matches our search, you will be contacted by the HR team for an interview.
·  You will meet with the HRBP,CRC Manager, Online Retail Senior Manager, Regional Retail Director and VCA Japan President.

 

If you are interested to know more about this position, please feel free to contact our HRBP Saeko Sumida.