Security & Administration Coordinator

Job description

JOB TITLE: Security & Administration Coordinator

 

REPORTING TO:  RCS Manager (KSA)

 

LOCATION: KSA Platform 

 

DEPARTMENT: Customer Service

 

MAIN PURPOSE:

The RCS Security & Administration Coordinator is mainly responsible to manage repairs reception and shipping within the framework defined with the Logistics & Compliance department. 

 

 

KEY RESPONSIBILITIE 1/ Repair Inbound

·  Receiving of goods on the Platform in a secured way according to procedures and compliance (SAS, identify damaged parcels, stamping. Filing, video tracking) from Carriers/Dealers.
·  Ensuring secured, cautious and fast opening of the parcels.
·  Ensuring correct conditioning, stamping and sorting of repairs, split by product typology.
·  Receiving of stock pieces for repair from regional warehouse.
·  Preparing and transferring the repairs to registration (continuous flow, push system).
·  Archiving the carrier manifest documents.
·  Manage relationship with Carrier(s).

 

KEY RESPONSIBILITIE 2/ Repair Outbound

·  Ensuring grouping of repairs per destination.
·  Ensuring repairs are packed according to standards (for shipping to Wholesalers, Boutiques and Private Clients).
·  Packing / shipping of repairs (including blue boxes).
·  Preparing shipment to Manufactures (carrier documents, proforma) and to sub-contractors.
·  Handling items to be returned (movements).
·  Dispatching other deliveries (mailing, operational supplies).
·  Creating and archiving the carrier manifest documents.

 

KEY RESPONSIBILITIE 3/ Kit box

·  Identify the kit boxes to be updated/filled.
·  Order the spare parts from the warehouse or request the supply & matching team to order the spare part.
·  Fill down the kit boxes.

 

KEY RESPONSIBILITIE 4/ Quality Check

·  Perform an esthetical and basic functional quality check on pieces coming back from the boutiques or the dealers.
·  Define if the piece can be in stock 1 condition, or it should be repaired or returned to the supplier.
·  Fill down the quality check reports.

 

KEY RESPONSIBILITIE 5/ Exchanging with the teams

·  Managing claims with Logistics, Finance, etc.
·  Participating to the Platform ‘Morning meeting’.
·  Requesting for days out of the office in the system and in the team worktime follow up file.

 

 

KEY INDICATORS (Group indicators):
Dimensions: Repair volumes. Number of parcels received/shipped. Number of Boutiques (Wholesale & Retail).

·  Delivery times
·  Lead-time service level
·  Productivity (STO)
·  Data monitoring / Quality of repair registered (e.g.: accuracy and limited use of generics) / Productivity
·  No loss

 

Educational Background

·  Level of education and professional qualifications and/or specific occupational training required.
·  Knowledge in warehousing operations.

 

Technical/Work-based Skills or specific knowledge (Must Have)
This relates to the skills specific to the job, e.g. language fluency, etc.

·  Basic computer knowledge / excel, word, pdf.
·  English fluent speaking and reading.

 

Experience

·  1-2 years job activity in a warehouse logistics team with good communication (written and spoken) skills.

 

Personal Skills/Attributes

·  General characteristics required to do the job effectively.
·  Competencies: efficiency, team work, self-management.
·  Organizational, connector skills.
·  Agile communicator respecting and obtaining respect from the warehouse and boutique teams and partners.