Sales & Operations Lead

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

How will you make an impact?

Sales Procedures & Guidelines:

• Design, test and implement compliant operational processes, frameworks and controls in collaboration with cross-functional teams
• Manage and update the commercial one-wiki ensure it is compliant and up to date with internal controls requirements and latest sales procedures
• Ensure latest sales procedures are communicated to retail teams and controls & checks are designed to ensure teams are complying
• Lead market-specific compliance projects driven by local regulatory requirements in partnership with other Watchfinder departments
• Contribute to annual compliance activities – eg. Anti-Trust reviews, Watchfinder audits
• Own sales compliance operational activities such as monthly discount report review to ensure compliance with guidelines
• Act as the commercial counterpart to the Watchfinder Controls Manager to understand  internal control and compliance requirements for all Watchfinder markets

Sales Operations Management:

• Take responsibility for managing operational incidents, blockers or queries from staff and resolving them as quickly as possible, whilst understanding the root-cause.
• Identify opportunities for continuous improvement to improve quality, efficiency and performance, specially within the Live vs Dispatch pipeline, including end-to-end RFC management
• Monitor and track pipeline for all areas of the business internationally, with a special focus to the Live vs. Dispatch to understand where performance needs to be improved and what can be done to ensure maximum output is achieved.
• Drive all staff within the commercial business to go above and beyond expected performance. Specifically closely monitoring conversion of enquiries in the sales funnel and work with Sales/CM’s to improve.
• Act as a the main Sales and Commercial Operations expert & contact to ensure sales procedures are as efficient as possible and support with any commercial process, transaction, order or BackOffice related queries

Partnership Operations

• Work closely with our head of finance to ensure all partnerships accounts are up to date and remain compliant for audit purposes.
• Manage the profiles of our corporate partnerships, inputting their weekly sales reports, processing payments and invoicing, whilst maintaining and great relationship to increase engagement, value and longevity of support
• Manage BAU operations of all current Richemont Partnership Programs (PX and CPO) and be a trusted counterpart to Richemont Maisons for queries, collaboration and escalations

Ad-hoc Commercial Projects

• Contribute to or lead & manage ad-hoc cross-functional projects 

How will you experience success with us:

• Superior communication skills, both verbal and written, client service skills and the ability to prioritize while handling multiple tasks is required.
• A curious, quick learner, who loves fast paced environments.
• Energetic, personable, and comfortable working under tight deadlines.
• You communicate broadly and often, providing clear purpose, direction, goals, and measures.
• Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.
• Strong problem-solving skills, you love to piece together all the information and track down a resolution to a problem.

Your journey with us...

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

Interview Process:

Intro Call with Talent Team: An introductory call with our in-house talent team to learn more about your skills and experience in more detail.

1st Stage: Interview with our Commercial Operations Senior Manager to learn more about your skills, experience and motivation for the role at Watchfinder.

2nd Stage: Prepare and present a case study, followed by Q&A

Final Stage: Interview with our Director of Business Operations and Senior HR Business Partner

Our Benefits & Incentives:

As well as a competitive salary we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – Increasing annual leave
• Cycle to work scheme
• Employee Assistant programme
• Income Protection
• Life Assurance

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

To be part of this exciting journey, apply now!