Offers “Richemont”

Expires soon Richemont

Sales & Customer Service Advisor (Social Media Team)

  • Amsterdam, NETHERLANDS
  • Community management

Job description



Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Are you interested in finding what makes the highest luxury brands really shine? Join us and grow with our brands Chloe, Dunhill, IWC Schaffhausen, Jaeger-LeCoultre, Baume & Mercier, Officine Panerai, Piaget, Vacheron Constantin and Van Cleef & Arpels.

 

What unites us all is the quality over quantity mind-set, passion for representing the highest quality and the impact that we have on people`s lives, helping them to create lasting memories with their loved ones.

 

Join us in our historical building on Herengracht and grow into a high-end client specialist.

 

 

WE WELCOME

A professional who understands that true luxury and quality is shown in the way a brand treats its customers. As a Specialist Advisor you are responsible for building and nurturing client relationships, catering to VIP clientele and representing the voice of the brand in the European markets.

 

While advising primarily via chat and social media channels, you are responsible for upholding excellent level of customer support that coincides with the quality our brands represent in the market. 

Aside from being the expert advisor for our customers, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customer at the highest level. As a specialist in your field, we will support you to deliver expert knowledge on the products and brand you represent, while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department.

 

 

YOU ARE IN CHARGE OF

- being the main point of contact for our clients (social media, chat and sometimes phone) - B2C

- providing excellent support and quality of service to our customers (in English, Spanish would be an advantage)

- mastering the extensive yet intriguing product knowledge and the tools we use
- operating within our guidelines to uphold the quality our brands represent

- providing and be open to constructive input for further development of yourself, your team and our department

 

 

WHAT YOU CAN EXPECT

In the interview process with us, we always ensure you have complete insight and transparency. This means you will meet the Managers involved, your future team and get a chance to shadow our excellent Advisors to see how they work.

 

After successfully joining us you will be included in our CRC Academy Program. Which means that you will initially have 2-3 weeks of training on the brand history + product knowledge, procedures and tools we use as a global organization. After you have complemented your knowledge with experience you will also be eligible for the on-site visit of the manufacture to get full insight into the production process and a visit to the market and boutiques you support.

 

As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together to share drinks, food and laughs. For example, Mid-summer grills, Organised lunches, Recharge Programme, Learning & Development week with many workshops, Halloween Costume Contest, End of Year Party and many more – and how do we keep all these amazing events on-going? – well, we are proud to say we have our very own Fun Committee (all of us employee volunteers) to make sure that our environment is the best it can be.

 

We asked one of our Advisors on her thoughts and this is what she said: “At Richemont, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted, fun and refreshing experience.”

 

WE OFFER

Space to grow into an expert in the luxury field and support your development long-term, across borders and countries – we have many success stories to share!

 

Our environment is very international, filled with great professionals spanning over 37 different nationalities overall.

 
Also to reward your dedication, we offer a competitive package, which includes base salary, the 13th month, end of year bonus, commission and full reimbursement of travel costs.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!

 

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