Sales Associate - Van Cleef & Arpels, Chadstone 1

Job description

WHO ARE WE?

A high jewelry Maison who promotes exceptional know-hows in an enchanting creative, poetic and culture background environment!
Our Maison is looking for men and women with multiple talents to contribute to developing and transmitting their expertise with care and no compromise.
By joining us, you will be surrounded by experts with a passion and will contribute to various different projects allowing our Maison to regularly reinvent itself.

MAIN PURPOSE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to Van Cleef & Arpels’ spirit and heritage.

 

 

KEY RESPONSIBILITIES

 

·  Sales

Developing strong sales turnover for the Store in accordance with the store strategy:

•           Meeting the turnover targets set by the Store Manager

•           Respecting discount policy

•           Achieve Key performance indicators defined by the Store Manager

 

·  Client Management

Satisfying customers:

•           Welcome & handle the clients in the respect of VCA standards (In the Store, on the phone or by mail or during events)

•           Adapt its style to each client need in order to offer the appropriated service

•           Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

•           Ensure the prospection and the follow-up of new clients (local and international)

•           Enrich the client database using the welcome cards for client and prospect

•           Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

•           Take care of each case according the VCA standards

•           Follow up on each case and communicate to the Store Manager each problem

 

·  Product/ Merchandise/Inventory Management

       •   Participate to the good management of the stock

·  Reception & transfer
·  Take part on inventory management / stocktake
·  Check that all products are correctly handled & priced
·  Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)

        •  Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.)

 

 

·  Other

•           Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.

•           Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas / actions)

•           Participate to the training given and  consult all documents at disposal allowing a better understanding of the brand, products and new collections

•           Remain informed on the business through magazines and regular store checks of the competitors

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