Sales Associate- Van Cleef & Arpels

Job description

WHO ARE WE?

A high jewelry Maison who promotes exceptional know-hows in an enchanting creative, poetic and culture background environment!
Our Maison is looking for men and women with multiple talents to contribute to developing and transmitting their expertise with care and no compromise.
By joining us, you will be surrounded by experts with a passion and will contribute to various different projects allowing our Maison to regularly reinvent itself.

MAIN PURPOSE

As an Ambassador of the Maison Van Cleef & Arpels, you will be responsible to deliver a unique client experience by sharing memorable inspiring moments, and excelling in fostering trusted relationships.  

The Sales Associate will develop a deep understanding and knowledge of the Maison to convey its unparalleled craftsmanship, technical prowess and innovation in all its creation.

 

KEY RESPONSIBILITIES

 

Advising, Selling & Clienteling

·  Welcome and acknowledge all clients and ensure each client receives an outstanding selling ceremony and solid Maison knowledge.
·  Participate in commercial and non- commercial events (inc travel).
·  Actively contribute to boutique turnover
·  Recruit clients
·  Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
·  Follow boutique’s & personal action plans to reach sales target

Know the boutique KPIs

 

Maison Identity & Expertise

·  Know the Maison’s products & History
·  Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition
·  Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)

 

Customer Services

·  Welcome clients and proceed the CS (advise, reassure, share info with client, perform CS activities allowed in the boutique)
·  Register the products for repair / maintenance
·  Inform clients of repairs status
·  Foster business opportunities through CS (cross-selling)
·  Assists clients with their returns and queries ensuring that the brand image is enhanced and client expectations are met.

 

Client Experience & In-Store Journey

·  Prepare the boutique to welcome clients
·  Serve omnichannel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
·  Personalize relationship with clients & anticipate their needs
·  Develop loyalty of existing clients and follow up with them on their Maison journey.
·  Personalize relationships with clients and anticipate their needs.

 

Team Development

·  Develop personal knowledge & skills through self-training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
·  Transmit & share knowledge with peers and support other team members when needed
·  Contribute to positive team spirit & actively participate in the day-to-day boutique life

 

Operations

·  Be aware of products in stock
·  Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)
·  Build operational knowledge on all digital tools (sales, CRM, CS, omnichannel, back office…)
·  Comply with Maison’s policies & commercial rules
·  Abide by procedures