Sales Associate- Van Cleef & Arpels 1

Job description

MAIN PURPOSE

As an Ambassador of the Maison Van Cleef & Arpels, you will be responsible to deliver a unique client experience by sharing memorable inspiring moments, and excelling in fostering trusted relationships.  

The Sales Associate will develop a deep understanding and knowledge of the Maison to convey its unparalleled craftsmanship, technical prowess and innovation in all its creation.

 

KEY RESPONSIBILITIES

 

Advising, Selling & Clienteling

·  Welcome and acknowledge all clients and ensure each client receives an outstanding selling ceremony and solid Maison knowledge.
·  Participate in commercial and non- commercial events (inc travel).
·  Actively contribute to boutique turnover
·  Recruit clients
·  Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
·  Follow boutique’s & personal action plans to reach sales target

Know the boutique KPIs

 

Maison Identity & Expertise

·  Know the Maison’s products & History
·  Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition
·  Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)

 

Customer Services

·  Welcome clients and proceed the CS (advise, reassure, share info with client, perform CS activities allowed in the boutique)
·  Register the products for repair / maintenance
·  Inform clients of repairs status
·  Foster business opportunities through CS (cross-selling)
·  Assists clients with their returns and queries ensuring that the brand image is enhanced and client expectations are met.

 

Client Experience & In-Store Journey

·  Prepare the boutique to welcome clients
·  Serve omnichannel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
·  Personalize relationship with clients & anticipate their needs
·  Develop loyalty of existing clients and follow up with them on their Maison journey.
·  Personalize relationships with clients and anticipate their needs.

 

Team Development

·  Develop personal knowledge & skills through self-training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
·  Transmit & share knowledge with peers and support other team members when needed
·  Contribute to positive team spirit & actively participate in the day-to-day boutique life

 

Operations

·  Be aware of products in stock
·  Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)
·  Build operational knowledge on all digital tools (sales, CRM, CS, omnichannel, back office…)
·  Comply with Maison’s policies & commercial rules
·  Abide by procedures

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