Offers “Richemont”

Expires soon Richemont

Sales Associate - Hudson Yards

  • Amsterdam (Montgomery County)
  • Sales

Job description



Cartier, l'artisan des passions.

KEY RESPONSIBILITIES:

·  Sales Achievement
·  Consistently achieve and/or exceed the monthly sales target, as directed by management.
·  Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
·  This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
·  Adapt approach according to the client needs and motivations
·  Negotiate and handle objections with ease
·  Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience…
·  Remain current on industry news and competitor
·  Client Relationship Management
·  Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
·  Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
·  Appropriately resolve client issues/concerns and escalate as needed to Management
·  Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 
·  Daily Boutique Operations
·  Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
·  Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
·  Assist in the merchandising and daily maintenance of displays and back-stock
·  Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
·  Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

 

KEY SKILLS:

·  Education
·  College degree preferred
·  Required Experience
·  2 to 5 years of previous experience in luxury retail, service or hospitality environment
·  General knowledge of timepiece movements
·  Technical Skills
·  Ability to work in a fast-paced retail store environment
·  Computer and internet Savvy
·  MS Office experience required, SAP knowledge preferred
·  Personal Skills/Abilities
·  Additional language skills (Mandarin, Portuguese, and Russian) are a plus
·  Excellent interpersonal and communication skills are required
·  Strong understanding of Customer Service needs and Customer (internal and external) priorities
·  Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
·  Being a genuine Maison Ambassador:
·  Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
·  Self-Starter with Team-Player approach
·  Must be available to work retail hours including weekends and to travel for trainings, client events, conferences…

 

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