Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.
Advising, Selling & Clienteling
• Welcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremony
• Actively contribute to boutique turnover
• Recruit clients
• Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
• Follow boutique’s & personal action plans to reach sales target
• Know the boutique KPIs
• Participate in commercial & non-commercial events for the Maison (incl. travel)
Maison Identity & Expertise
• Know the Maison’s products & History
• Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition
• Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)
Customer Services
• Receive clients for repairs drop-offs and pick-ups
• Gather client information (product aesthetic & condition, client request, pre-approved/declined services…)
• Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
• Register the products for repair / maintenance
• Perform CS activities allowed in the boutique (shining, engraving…)
• Inform clients on his/her repair (cost estimate, status)
• Foster business opportunities through CS (cross-selling)
Client Experience & In-Store Journey
• Prepare the boutique to welcome clients
• Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
• Personalize relationship with clients & anticipate their needs
• Ease client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)
Operations
• Be aware of products in stock
• Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)
• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
• Comply with Maison’s policies & commercial rules
• Abide by procedures
• Pay attention to product storage and manipulation
Team Development
• Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
• Transmit & share knowledge with peers and support other team members when needed
• Contribute to positive team spirit & actively participate in the day-to-day boutique life